Order Fulfillment & Customer Success Manager

Job Description

What about us:

Ceragon is the leading solutions provider of end-to-end wireless connectivity. We help network operators, service providers, and private networks worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless transport solutions. Ceragon’s employee community spans multiple countries, is highly diverse regionally and culturally, yet connected and cohesive.

What will you do:

As an Order Fulfillment & Customer Success Manager at Ceragon, you will play a key role in driving customer satisfaction and operational excellence. This hybrid role combines the precision of order fulfillment with the relationship-building focus of customer success. You will serve as the main focal point for both customers and internal teams, ensuring smooth order execution, transparent communication, and on-time delivery of customer requirements.

Key Responsibilities

• Act as the primary liaison between customers, regional sales teams, and HQ functions throughout the order lifecycle.
• Manage customer forecasts, requirements, and expectations from order booking to delivery and revenue recognition.
• Ensure smooth booking processes, acting as gatekeeper to align with company policies and operational standards.
• Coordinate with manufacturing, supply chain, procurement, warehouse, and shipping teams to ensure timely and accurate order fulfillment.
• Monitor and manage inventory levels against demand, proactively resolving potential gaps or delays.
• Provide timely updates and transparency to customers and stakeholders, handling escalations and ensuring trust is maintained.
• Support the sales organization with operational insights and solutions to customer-related challenges.
• Optimize processes to balance customer satisfaction, revenue targets, and operational efficiency.
• Prioritize and manage multiple assignments under tight deadlines, especially during quarter-end periods.

Job Requirements

Qualifications & Experience:

• Bachelor’s degree from an accredited college or university.
• 2–3 years of experience in order fulfillment, logistics, operations, or customer-facing roles (required).
• Experience in global high-tech or forwarding companies (advantage).
• Familiarity with ERP systems (Oracle preferred).
• Strong Excel skills and proficiency in Microsoft Office 365.
• Fluent in English (written and spoken).

Key Attributes:

• Strong organizational skills and attention to detail.
• Customer-centric mindset with excellent communication and relationship-building abilities.
• Problem-solving approach with the ability to work independently.
• Capable of working under pressure and meeting strict deadlines.
• Optimistic, solution-oriented, and flexible (including during EOQ periods).
• Ability to influence, motivate, and collaborate across global teams.

What we offer:

• Access to state of the art laboratory equipped with the entire Ceragon products portfolio.
• Benefit online through a generous monthly budget.
• Private medical subscription: Priority Plus at Regina Maria.
• Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through.
• Additional vacation days that increase with your tenure at the company.
• Additional time off for health care needs.
• A day off for your birthday and a birthday gift.
• Compensation days for public holidays that fall on weekends.
• Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas).
• Bookster.
• Glasses allowance.
• All the modern comforts: daily coffee, a selection of teas, fresh fruits, and warm pastries to start your mornings right.
• Breakroom with games and a cozy terrace.
• Social activities: Sports Day, Easter & Christmas Party, other quarterly events and Happy hours.
• Hybrid Work (2 days from office).
• Central location on Calea Victoriei and parking facilities.
• …and last but not the least: the opportunity to grow your career in a friendly, dynamic, multinational environment!

If you feel you’re the right candidate for the role, then please click ‘apply’ now and send us your CV in English! We’d love to hear from you!