Parts Research Specialist

Full-time | TIS | Location – Grayslake, IL |

Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.

YOUR ROLE AND RESPONSIBILITIES

You’ll deliver short and long term projects that support the business strategy. This will involve:

• Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication
• Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees
• Respond to parts research requests in a fast paced/high volume call center
• Leverage parts recognition experience and mechanical aptitude to meet customer expectations
• Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service

HOW TO SUCCEED

We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:

• Must possess a minimum of 2 years customer service experience
• Demonstrates proficient research and analytical skills with a minimum of 2 years related experience
• Previous experience and/or willingness and interest to work in a call center environment
• Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity
• Demonstrates mechanical aptitude and intermediate parts identification proficiency

BENEFITS

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our incredible dollar for dollar 401(k) match up to 6%.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.