Pool Bilingual Consumer Support Representative

1 Month ago • 2-3 Years • Localization

Job Summary

Job Description

Pentair is seeking a Pool Bilingual Consumer Support Representative in Phoenix, Arizona. This role involves providing world-class technical and customer service to residential customers via phone, email, and social media. Responsibilities include addressing customer issues and disputes, managing claims and warranties, and acquiring detailed product knowledge. The representative will communicate technical concepts clearly to homeowners, strive for first-call resolution, and handle customer interactions with empathy and professionalism. The position requires strong problem-solving skills, attention to detail, and the ability to work effectively both independently and as part of a team.
Must have:
  • High School Diploma or equivalent
  • 2-3 years customer service/technical support experience
  • Sound judgment and problem-solving abilities
  • Strong attention to detail
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to communicate effectively in English and Spanish
Good to have:
  • Preferred contact with homeowners
  • Familiarity with Salesforce or similar CRM systems
  • Pool Industry experience
Perks:
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Up to 5% 401K match starting day one
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Caregiver leave
  • Prescription drug insurance
  • Tuition reimbursement

Job Details

Job Description:

Pool Bilingual Consumer Support Representative, Phoenix, Arizona.

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Pool Bilingual Consumer Support Representative to join our Phoenix, Arizona team. You will be responsible for providing world class technical and customer service for residential customers in a productive and motivating work environment and addressing any issues/disputes from our residential customers. This is a great opportunity to be involved with technical support, claims, warranty, service, and product management. Interested candidates, who meet the requirements below, are encouraged to apply today!

You will:

  • Provide quality technical and customer service by phone, email, social media support in a timely fashion.
  • Record details of customer contacts and actions taken
  • Actively listening and provide high quality communication and professionalism to customers and other stakeholders with empathy.
  • The ability to communicate technical concepts in understandable to homeowner’s terms.
  • Strive for 1 call resolution, when possible, otherwise directing to the appropriate internal department to assist customer in best manner as quickly as possible
  • Handle any situation with diplomacy, compassion, and courteousness
  • Acquire detailed product and process knowledge
  • Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress
  • Carryout management directives in accordance with Pentair win right values

Key Qualifications:

  • Have earned a High School Diploma or equivalent
  • Have at least 2-3 years of professional experience in a customer service, technical support role with preferred contact with homeowners.
  • Be able to work independently and have sound judgement and problem-solving abilities
  • Contribute to an environment that encourages teamwork and cohesiveness
  • Display a strong attention to detail, outstanding resourcefulness and flexibility
  • Clearly express oneself orally and in writing.
  • Be familiar with Salesforce or similar CRM systems, Microsoft Word, Excel and Outlook
  • We like, but don’t require: · Pool Industry experience
  • LANGUAGE SKILLS · Able to communicate effectively in English & Spanish Languages.

Shift/Hours:

  • 7:00 a.m. to 4:00 p.m. Monday - Friday
  • This position is Hybrid

Compensation:

The hourly pay for this role is $22.00/hr. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Up to 5% 401K match starting day one of employment
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Caregiver leave
  • Prescription drug insurance
  • Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

Similar Jobs

Aspire - Senior Finance Manager

Aspire

United States (Hybrid)
2 Months ago
Intelerad - Senior IT Administrator

Intelerad

Basingstoke, England, United Kingdom (On-Site)
2 Months ago
Marsh McLennan - Regional Financial & Planning Specialist - LAC

Marsh McLennan

Mexico City, Mexico (Hybrid)
2 Months ago
metacore - Marketing Lead, New Games

metacore

Helsinki, Uusimaa, Finland (Hybrid)
3 Months ago
USE Insider - Chatbot Integration & Onboarding Specialist/Manager/Consultant

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
3 Months ago
Tencent - Development PM Assistant (Translation/Interpretation Support)

Tencent

Osaka, Osaka, Japan (On-Site)
2 Months ago
SBM Management - Bilingual HR Manager

SBM Management

McClellan Park, California, United States (On-Site)
1 Month ago
oportun - Bilingual English/Spanish Member Loyalty Representative

oportun

Santa Rosa, California, United States (On-Site)
1 Month ago
Lilt - Translator from German to Icelandic

Lilt

Reykjavík, Reykjavíkurborg, Iceland (Remote)
3 Months ago
Lilt - Korean US-based Medical Translators needed

Lilt

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fortra - Senior Web Program Lead

Fortra

United States (On-Site)
4 Weeks ago
USE Insider - Technical Support Specialist (TR Based US Support )

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
3 Weeks ago
Quentus - Director of Product Management

Quentus

Mountain View, California, United States (Remote)
3 Months ago
pentair - Associate Specialist- Industrial Automation

pentair

Noida, Uttar Pradesh, India (On-Site)
3 Weeks ago
Illumina - Senior Data Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tencent - Payroll Associate

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
Cartwheel - Psychiatrist

Cartwheel

United States (Remote)
1 Month ago
Gusto - Product Manager – Order to Cash (O2C)

Gusto

San Francisco, California, United States (Hybrid)
3 Weeks ago
Krafton - PUBG IP Franchise Lead of Global Marketing - PUBG:BATTLEGROUNDS PC/Console

Krafton

Seoul, South Korea (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Phoenix, Arizona, United States

Linden lab - Senior Software Engineer, Mobile

Linden lab

San Francisco, California, United States (On-Site)
10 Months ago
sphere entertainment - Project Manager

sphere entertainment

Burbank, California, United States (On-Site)
1 Month ago
Scale AI - Engineering Manager, Enterprise

Scale AI

San Francisco, California, United States (Hybrid)
1 Month ago
UPF Industries  - Assembler I

UPF Industries

Auburn, New York, United States (On-Site)
2 Months ago
Alpha Sense - Account Manager, Financial Services

Alpha Sense

New York, United States (On-Site)
1 Month ago
SIFT - Customer Success Manager

SIFT

San Francisco, California, United States (Remote)
3 Weeks ago
Apple - Localization Producer

Apple

New York, New York, United States (On-Site)
3 Months ago
GameChanger - Senior Engineering Manager, Core Services

GameChanger

United States (Remote)
4 Months ago
Cadence - Lead C++ Software Engineer

Cadence

San Jose, California, United States (On-Site)
10 Months ago
Flow - Senior/Staff Web Engineer

Flow

New York, New York, United States (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

Localization Jobs

 Pearl Abyss - Part-time Game Translator

Pearl Abyss

(On-Site)
7 Months ago
Lionbridge Games - Chinese to German Gaming Translator

Lionbridge Games

(Remote)
4 Months ago
Toast - Bilingual Spanish Customer Growth District Manager

Toast

Miami, Florida, United States (Remote)
2 Months ago
oportun - Bilingual English and Spanish Member Loyalty Representative

oportun

Delano, California, United States (On-Site)
3 Weeks ago
Snail Games - Bilingual Game Scout (English/Spanish)

Snail Games

Beverly Hills, California, United States (On-Site)
9 Months ago
TransPerfect - Korean Localization Games Tester

TransPerfect

Tokyo, Japan (On-Site)
1 Month ago
Nintendo - Advertising Manager (Spanish Bilingual)

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
Roblox - Senior Software Engineer Creator Translation

Roblox

San Mateo, California, United States (On-Site)
2 Months ago
Lilt - German Medical Translators

Lilt

Berlin, Berlin, Germany (Remote)
7 Months ago
TransPerfect - Korean Localization Games Tester

TransPerfect

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world.

New Brighton, Minnesota, United States (On-Site)

Moorpark, California, United States (On-Site)

Delavan, Wisconsin, United States (On-Site)

Miami, Florida, United States (Remote)

Golden Valley, Minnesota, United States (On-Site)

Sanford, North Carolina, United States (On-Site)

Minnesota, United States (On-Site)

Delavan, Wisconsin, United States (On-Site)

Golden Valley, Minnesota, United States (Hybrid)

Delavan, Wisconsin, United States (On-Site)

View All Jobs

Get notified when new jobs are added by pentair

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug