Portfolio Management- High Value SMB

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a Growth Executive for a Team Business Servicing Experts; the incumbent will be responsible for portfolio management, retention and growth of High Value SMB merchants.

The role requires talent who has prior experience in Account Management. The incumbent should have great communication skills and should be able to read and manoeuvre systems well. Revenue growth and portfolio management experience is essential.

Job Description:

This position enables us to build a stronger relationship with our High Value merchants and deepen our connections by ensuring these merchants are set up optimally for future success to unlock their growth potential. You will work in a metrics-driven high-velocity Sales environment with a team of Inside Sales Leaders and Business Portfolio Managers to work in-revenue protection and revenue growth of various merchant segments across Small and Medium Business (SMB) for the Thailand/Vietnam market.

A successful Portfolio Growth Executive exhibits strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

In your day-to-day role you will

• Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
• Outreach to Merchants to build relationships and manage their account and help with friction resolution, such as limitations, holds, chargebacks, etc.
• Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
• Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
• Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
• Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
• Develop Portfolio strategies to grow high potential accounts in the SEA market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
• Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
• Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

What do you need to bring

• Bachelor's Degree
• 3-6 years’ experience in Merchant facing Roles preferably in Portfolio Management or Account Management
• An excellent communicator and full working proficiency in English, Thai and Vietnamese languages
• Results-driven with Revenue growth as a KPI
• Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
• Ability to learn on the fly, multitask and effectively use tools to identify and solve.
• Ability to work collaboratively and effectively across silos to drive empowered experiences
• Strong change agility and ability to respond and pivot quickly.
• Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
• Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
• Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
• Strong interpersonal and time-management skills.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.