Principal QA Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

This is a leadership role reporting directly to the VP of R&D Engineering.  As a QA Leader you will be an integral contributor to our agile development teams, taking the vision for NICE products to ensure an amazing customer experience.  You will report to the R&D VP to ensure teams deliver with high quality. 

The right candidate will have: 

• A strong QA background
• Excellent communication skills
• Excellent leader qualities
• Experience gathering and utilizing analytics to drive organizational priorities and behavior
• Strong people skills, including negotiation and ability to hold people accountable to outcomes and process compliance
• A demonstrated ability to manage to outcomes, rather than activity

A Typical Day Might Include the Following:  

• Reviewing analytics, dashboards and KPIs to identify areas for improvement
• Lead and coordinate multi-team testing efforts, delivering outcomes. 
• Analyze testing results, and escapes, to ensure teams enhance future test plans for adequate coverage and efficiency.  
• Driving an automation first culture.
• Conduct research on emerging technologies and adapt current test strategies.
• Driving discussions to determine root cause and preventive action for quality issues identified in labs or production.
• Provide improvements and streamline ideas to the testing life cycle and current best practices.
• Work with development teams and management to improve code quality.
• Mentor Quality leaders and engineers to develop skills and increase proficiencies.  
• Coordinate and communicate test plan results and status to the team and leadership.  
• At the end of a release celebrate the fact that you and your team’s work is indeed awesome and unspeakably incredible, take some time to do some research, train in a new technology or even play a game – em, we mean participate in a team building exercise – with your team.

To Land This Gig You Will Need: 

• Degree in Computer Science, Business Information Systems, a related field or equivalent work experience.
• 10+ years of software testing and quality assurance with direct experience with most of the typical daily tasks.
• Extensive experience with the SDLC in an agile environment.
• A focus on outcomes, rather than activity.
• A clear ability to drive and have full ownership for quality.
• Demonstrated mentorship of team members and multiple team coordination.
• Show that you understand the process of taking a list of complex requirements and reduce them to testable features that can be delivered in variable timeframes.  
• To demonstrate an ability to grow to our corporate values including assuming positive intent, having radical candor, and unified success.  We disagree, we are open, we discuss and we act…quickly.

Now, knock our socks off: 

• Have knowledge and/or experience in real-time or distributed systems, public cloud or PaaS systems like AWS or Azure.
• Experience with Telecommunication solutions or implementations.
• Demonstrate fantastic communication skills such that we are confident that you will adapt and work well with leaders and engineers and excel in a collaborative team environment.
• Show that you have a passion and drive to take ownership of problems, and deliver quality solutions, stand out from the pack and grow with us.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.