Problem Solver
Job Description
- Adhere to SOPs and Operations SLA's with a high degree of accuracy and quality.
- Document issues and use templates to communicate with sellers and buyers for optimal resolutions.
- Take quick and accurate photos of sneakers in alignment with brand standards.
- Understand shoe conditions identified as "issues" by GOAT standards.
- Understand GOAT's order statuses to help triage problematic orders.
- Work in a dynamic warehouse environment with heavy equipment.
- Be a quick learner and self-starter, capable of working independently and handling increasing levels of responsibility.
- Possess experience dealing directly with customers and suppliers.
- Demonstrate strong organization and time management skills with attention to detail and accuracy.
- Exhibit resilience in a fast-paced and variable environment.
- Ability to stand for long periods (up to 12 hours).
- Ability to lift and move boxes (up to 35 pounds).
- Availability and willingness to work extended hours, including weekends and holidays, during peak periods.
About the Team
The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
Role Overview
You will play a crucial role in our rapidly growing operation. Responsibilities include resolving issues for our sellers and buyers all while ensuring inventory accuracy and quality standards. This role will resolve all issues with the customer in mind while relying on our Company’s process standards and expectations. Additionally, you will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. The ideal candidate approaches work with a results-oriented and learner’s mindset and thrives in a fast-paced environment.
In this role, you will:
- Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
- Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
- Take quick and accurate photos of sneakers in alignment with brand standards
- Understand shoe conditions identified as "issues" by GOAT standards
- Understand GOAT's order statuses to help triage problematic orders
- Work in a dynamic warehouse environment with heavy equipment
- Remain flexible to perform other duties as required and assigned
We are looking for:
- A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
- Experience dealing directly with customers and suppliers
- Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
- Resilience in a fast paced and variable environment
- Ability to stand for long periods (up to 12 hours)
- Ability to lift and move boxes (up to 35 pounds)
- Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands
