Product Success Manager

Job Description

• Strategic Planning: Developing and implementing strategies to achieve business objectives, often involving market analysis and long-term planning.
• Operational Excellence: Designing and optimizing processes, workflows, and systems to enhance efficiency, reduce costs, and improve stakeholder experience.
• Project Management: Leading and executing projects to implement strategic initiatives, ensuring timely delivery.
• Data Analysis, Data Automation and Reporting: Utilizing data to identify trends, measure performance, and inform decision-making, often involving the creation of dashboards and advanced reports. Skilled in MS Excel, VBA, Power BI and similar tools.
• Problem-Solving: Identifying and resolving complex strategic and operational challenges, finding innovative solutions and improving processes using first principles.
• Stakeholder Management: Partnering with global leaders across functions for a smooth end to end project/solution delivery.

Main Qualifications:

• Bachelor's degree in a related field (business, operations, management, engineering, etc.).
• Minimum 4+ years of experience leading cross-functional initiatives for professional services or support teams for a B2B SaaS company with a passion for solving business challenges. Experience in building, leading and executing process improvement, process automations, org-wide transformation projects.
• Demonstrated history of delivering strategic projects for Professional Services that entail strategic planning, consulting, project management and problem solving to achieve business goals.
• 2+ years of experience with social media on major platforms (Meta, X, LinkedIn etc.) with a strong understanding of Customer Experience Management strategies, tools and platforms
• Ability to partner and effectively communicate with Senior leadership as needed. Comfortable with cross-functional collaboration involving internal as well as external stakeholders to achieve business goals.
• Excellent written, communication and presentation skills. Ability to effectively communicate insights, recommendations, and project updates to stakeholders, influencing decision-making and driving change.
• Strong expertise in data modelling and analysis in excel, VBA, Power BI and PowerPoint
• Ability to work independently and as a member of a team
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously