Product Support Analyst I

• Professional fluency in written and spoken English 

• Professional fluency in written and spoken French, Italian or Arabic

• Polish language also would be a plus

• Ability to analyze and identify key problems and make decisions to solve issues 

• Excellent interpersonal and teamwork skills 

• Ability to provide customer support using available contact channels: phone, email, chat 

• Very good computer skills 

• Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued 

• Ability to extend knowledge in the area of new technologies 
  GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued 

• After the training period, willingness to work in a hybrid mode (3 days per week from the office)

Benefits:

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Floating Holidays: use additional up to 2 days of paid time-off benefit 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more

• Life insurance: sign up for free, high coverage life insurance program

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers

• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral