Professional Services Technical Cloud Project Manager

Key Responsibilities

• Manage project profitability, revenue, margins and utilization by pro-active forecasting and escalating any potential scope change / new revenue opportunities.  
• Maintain commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems. 
• Effectively manage resources whether directly or indirectly to achieve goals by enhancing trust and cooperation.  Escalates any conflicting resource requirements that may affect delivery in a timely manner. 
• Build and maintain a network of cross-functional technical resources within Rackspace and across and relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations. 
• Provide great support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike. 
• Effectively leads, drives and executes projects in order to achieve outcomes that meet the customer’s success criteria. 
• Works effectively and communicates strongly with remote teams. 
• Engage Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization. 
• Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances. 
• Effectively communicates upwards to senior management and stakeholders as well as downwards to project team resources. Completes and adheres to RACI and holds people to account for their responsibilities. 
• Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project. 
• Proactively works to identify and manage project risks and issues.  Ensures appropriate response plans are developed and executed. 
• Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes. 
• Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through communication with project members.  
• Prepares and presents accurate reports on project progress and problems to Rackspace and client stakeholders. 
• Provides guidance for and assists with the creation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.