Support Manager – Junior
13 Minutes ago • All levels
Customer Service
Job Description
The team is looking for a Support Manager, a true and accomplished professional who shares the company's culture and values. This role supports the Game Aggregator product, a fast and cost-effective solution for integrating and managing casino gaming content easily.
Good To Have:
- Technical support experience (the second line).
Must Have:
- Process requests from clients in Jira helpdesk system.
- Maintain performance of the gaming infrastructure.
- Interact with associated departments and partners’ helpdesk systems.
- Work on a 5/2 schedule (6 PM to 3 AM, and 10 AM to 7 PM).
- Possess B2 level English proficiency.
- Possess B2+ level Russian proficiency.
Perks:
- Full-time remote work opportunities and flexible working hours.
- Private insurance.
- Additional 1 Day Off per calendar year.
- Sports program compensation.
- Comprehensive Mental Health Programme.
- Free online English lessons with a native speaker.
- Generous referral program.
- Training, internal workshops, and participation in international professional conferences and corporate events.
Overview:
continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 5/2, 6 PM to 3 AM, and 10 AM to 7 PM
Required Experience:
- Higher or incomplete higher education / technical education is an advantage
- B2 level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
Nice to have:
- Technical support experience (the second line)
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
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