Support Manager – Junior

The team is looking for a Support Manager, a true and accomplished professional who shares the company's culture and values. This role supports the Game Aggregator product, a fast and cost-effective solution for integrating and managing casino gaming content easily.

Must Have

• Process requests from clients in Jira helpdesk system.
• Maintain performance of the gaming infrastructure.
• Interact with associated departments and partners’ helpdesk systems.
• Work on a 5/2 schedule (6 PM to 3 AM, and 10 AM to 7 PM).
• Possess B2 level English proficiency.
• Possess B2+ level Russian proficiency.

Good to Have

• Technical support experience (the second line).

Perks & Benefits

• Full-time remote work opportunities and flexible working hours.
• Private insurance.
• Additional 1 Day Off per calendar year.
• Sports program compensation.
• Comprehensive Mental Health Programme.
• Free online English lessons with a native speaker.
• Generous referral program.
• Training, internal workshops, and participation in international professional conferences and corporate events.

Overview:

continues to expand the team and is looking for a Support Manager.

We need a true and accomplished professional who shares our culture and values.

About Product:

Game Aggregator

A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 5/2, 6 PM to 3 AM, and 10 AM to 7 PM

Required Experience:

• Higher or incomplete higher education / technical education is an advantage
• B2 level of English
• B2+ level of Russian
• Work experience in support of helpdesk systems is desirable

Nice to have:

• Technical support experience (the second line)

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.