Program/Project Manager

2 Days ago • 4-6 Years

About the job

Summary_{By Outscal}

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About the Role

As a Program/Project Manager, you will be responsible for working with cross-functional teams, coordinating resources, and ensuring projects are delivered on time, and to the highest quality

Responsibilities

Build and maintain strong relationships with stakeholders, including product leadership, clients, and team members.
Track project progress, identify deviations from the plan, and implement corrective actions.
Effectively communicate program status, issues, and risks to stakeholders.
Identify opportunities for process improvement and implement best practices.
Support change management activities for the product suite.
Ensure that change is coordinated through its lifecycle and is implemented as per SMARSH policies, processes and procedures. This includes validating that all documentation and information associated with the various phases of change are complete and available.
Understand and appreciate the business and/or technical impact of the changes, ensuring proper Risk Assessment, Impact Assessments and Test Plans are performed.
Support external audits like SOC2 and ISO.
Manage the reporting on metrics that relates to the reporting of the volume of changes, types of changes, and no failures of changes.

Desired skills & experience

4 – 6 years in Program or Project Management and a relevant certification is desirable.
Proven track record of successfully delivering complex projects.
Good understanding on the incident and problem management, release management, configuration management
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in project management tools and methodologies (e.g., Agile, Waterfall), preferably JIRA
Proficient in storyboarding and creating executive level presentations (.ppt)

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.