Raceday Controller

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Entain Australia & New Zealand are fearlessly revolutionising the racing, sports and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fuelled by creativity, innovation, and a strong connection between our audience and industry. Our Raceday Control team play a crucial role in the success of our operations, as they are responsible for ensuring the seamless execution of our race day activities.

We are currently looking for a dedicated and detail-oriented Raceday Controller to join our team in Wellington on a 12-month fixed term contract. In this role, you will oversee all aspects of race day operations, ensuring everything runs smoothly and efficiently. You will be committed to upholding high standards of service, accuracy, and communication while managing various tasks—from data input and distributing race-related information to liaising with international partners and tackling race day challenges.

Your contributions will be essential in delivering a positive experience for all stakeholders, from customers to team members, ensuring our events are executed flawlessly and to the highest standard. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we would love to have you as part of our team.

Where and how you can work...

We have offices expanding across multiple locations in New Zealand and Australia. This is a 12 month fixed term contract based in our Wellington office.

At Entain AUS & NZ, we value a flexible work environment and embrace a hybrid model that enables employees to balance time between working from home and the office. Our approach supports both work-life balance and personal preferences, fostering a positive and adaptable work culture.

With a 24/7 operation, every second counts. You'll need to thrive in a dynamic environment and be flexible across the week including weekdays, weekends, possible night shifts.

Your day-to-day...

• Ensure accurate and timely input, updating, and checking of race day data across appropriate platforms.
• Oversee the opening and closing of meetings, race payments, pools, refunds, and ensure timely operations.
• Send race-related information, including form guides and racelists, to retail outlets, media, and punters.
• Communicate race changes (e.g., scratches, jockeys, start times) to the wider business and international partners, keeping punters informed.
• Identify and minimise race day disruptions, proactively manage changes, and ensure preparedness for emergencies.
• Produce thorough and timely reports on race day activities, communicating with relevant stakeholders.
• Promote strong customer service, innovate to enhance the customer experience, and align actions with organisational values.

You're a match if you ideally have...

• A tertiary qualification in a relevant field is highly desirable.
• A solid understanding of racing, wagering practices, and related products would be an advantage.
• Proficient in the Microsoft Office suite, with the ability to quickly adapt to new software tools.
• Excellent communication skills, both verbal and written.
• Strong time management skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
• Exceptional attention to detail, ensuring accuracy in all tasks and decisions.
• Adaptable and proactive, with the ability to think ahead and respond effectively to changes or challenges.
• A collaborative team player, able to work effectively with others to achieve shared goals.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing or a variety of thrilling sports. We're excited to be working alongside our other key NZ brands including Sport Nation, Trackside, and our brand new wagering brand betcha.

Entain Lifestyle...

• Paid Medical Insurance: Get covered with Southern Cross medical insurance for you and your family!
• Dedicated Training Plans: Power up your professional growth with our exclusive training programs.
• Hybrid and Flexible Working: Work hard, play smart!
• Birthday Bonus: Take a breather on your special day, courtesy of us. It's your day to shine!
• Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
• Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
• Social Butterflies Welcome, join our clubs and dive into exciting activities regularly!

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.