Regional Head of Markets

The Regional Head of Markets drives business growth through operational excellence, cultivating talent, building integrative workstreams, promoting collaborative teams and ensuring the delivery of optimal member outcomes. In addition to overall financial P&L responsibilities for each market, this role plans, organizes, directs, and evaluates all resources (human resources, facilities, equipment, capital, IT, marketing and similar resources) to fully realize enterprise and market strategic goals – people, growth, quality, financial and service.

Responsibilities

• Owns the financial, operational, clinical and member service results at the regional level.
• Mentors, hires, trains, coaches, counsels and educates the performance of market vice presidents and other market leaders, fostering a culture of excellence, collaboration, and continuous improvement.
• Collaborates with the People Team on strategic workforce planning, succession planning, performance reviews, leadership development, and employee relations.
• Attracts and retains top talent that strengthens both company culture and business and human impact
• Establishes a trust-based partnership with Cityblock’s clinical leadership teams (both within assigned markets and nationally) that supports the design, implementation and management of operations that reinforce the Cityblock model of care to achieve goals
• Drives a data--driven culture, with consistent approaches to setting performance targets, forecasting and managing ongoing performance improvement
• Owns all business operations, budgeting and administrative activities that support assigned market(s) to drive high value performance and a lean operating model
• Oversees the operations of a large distributed workforce that spans multiple roles (both clinical and non-clinical) and diverse geographies
• Ensures compliance with all regulatory and accreditation standards (local and federal)
• Partners with internal and external stakeholders to solve operational and programmatic concerns.
• Actively listens for underlying or foundational root causes to issues and/or constructive feedback from front-line management and staff. Empowers, motivates, recognizes, and inspires team members to take action and own their impact.

Experience

• 10+ Years of progressive leadership experience in healthcare operations, value-based care and/or population health experience
• 5 years in P&L leadership roles in managed care, provider groups, or integrated delivery systems.
• Demonstrated success in managing value-based care contracts, risk-bearing entities, or capitated models.
• Strong financial acumen, with proven ability to manage large budgets and deliver against growth and margin targets.
• Deep understanding of Medicare Advantage, Medicaid managed care, and/or commercial risk-sharing arrangements.
• Exceptional relationship-building and negotiation skills with payers, providers, and regulators.
• Ability to thrive in a fast-paced, growth-oriented environment while balancing strategic and operational priorities.

Education

• Bachelor’s Degree in Business Administration or healthcare related field

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$230,000-$275,000 Salary, plus an annual bonus target

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.