Job Description
Identify optimal, cost-effective resource utilization and educate the team. Maintain and update the corporate database, entering guest bookings accurately for future events. Ensure guests' history is checked before creating a Guest folio for special instructions. Accurately position the hotel regarding occupancy and room availability. Record corporate account numbers on Guest Folios to monitor business generated by respective companies. Implement calculative overbooking. Provide effective team support for efficient services. Respond to customer queries by resolving issues promptly for customer satisfaction. Leadership skills, persuasion, motivation, honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness are desirable. Ability to accept responsibility, self-confidence, motivation, drive, and tenacity are essential.
Good To Have:
- Experience with Opera or related systems
Must Have:
- Minimum 2 years of experience
- Guest focused personality
- Strong interpersonal abilities
- Strong problem solving abilities
- Fluency in English
Job Description
KEY OPERATIONAL RESPONSIBILITIES
Financial
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.
Operational
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
Team Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
General Duty
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
- Ability to accept responsibility
- Self-confidence, motivation, drive and tenacity
Qualifications
- Minimum 2 years of experience in same position
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.
Set alerts for new jobs by Publicis Groupe
Set alerts for new jobs in India
