Risk Operations Specialist
Job Summary
Job Description
Binance, a leading global blockchain ecosystem, is seeking a Risk Operations Specialist. This role involves reviewing fraud alerts, service requests, and account activity to identify potential fraud. You will use various tools to investigate suspicious activity, prevent losses, and educate customers on security best practices. The position requires analyzing data, reviewing documentation, and making timely decisions, often involving direct customer communication. Success hinges on strong analytical skills, adaptability, efficiency, and teamwork. Key responsibilities include supporting metric and Key Risk Indicator (KRI) reporting, assessing account legitimacy and risk, identifying emerging trends, investigating unusual activities, and contacting account holders to verify activities and mitigate potential losses.
Must have:
- Bachelor's Degree in Business, Finance, Risk Management, Data Science, Economics, or related field
- Strong decision-making skills, particularly in research-based evaluations
- Ability to handle multiple queues and tasks simultaneously
- Quick learner, adaptable to new software and technologies
- Bilingual English/Mandarin for coordination with overseas partners
Good to have:
- Knowledge or experience in cryptography
- Experience or knowledge in SQL/Datawind
Perks:
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization
- Tackle unique, fast-paced projects with autonomy
- Thrive in a results-driven workplace with career growth opportunities
- Competitive salary and company benefits
- Work-from-home arrangement
5 skills required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Risk Operations Specialist, you will review fraud alerts, service requests, and account activity to identify potential fraud. Using various tools — including customer contact, account analysis, and online resources — you’ll investigate suspicious activity, prevent losses, and educate customers on security best practices. You’ll analyse data, review documentation, and make timely decisions, often requiring direct communication with customers. Success in this role requires strong analytical skills, adaptability, efficiency, and teamwork.
Responsibilities:
- Support the reporting and monitoring of metrics and Key Risk Indicators (KRIs) at both product line and divisional levels.
- Review assigned account queues, assess account legitimacy and risk level, and apply appropriate restrictions or dismissals based on findings.
- Continuously monitor cases and reports to identify emerging trends, and proactively report findings to management.
- Detect and investigate unusual account activities to prevent or stop suspicious transactions.
- Contact account holders to verify activities and mitigate potential losses.
Requirements:
- Bachelor’s Degree or higher in a relevant field such as Business, Finance, Risk Management, Data Science, Economics, or a related discipline.
- Knowledge or experience in cryptography is a plus.
- Strong decision-making skills, particularly in discretionary, research-based evaluations.
- Ability to handle multiple queues and tasks simultaneously, demonstrating urgency and thorough follow-through.
- Quick learner with the ability to adapt to new software tools and technologies.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
- Experience or knowledge in SQL/Datawind is a plus.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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About The Company
Binance is the world’s leading blockchain ecosystem and cryptocurrency infrastructure provider with a product suite that includes the world's largest digital asset exchange and much more.
Trusted by over 200 millions of users worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
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