SA&I Customer Success Team Manager

ABOUT THE JOB

We are expanding our ad hoc research department and looking for people curious about the world, people, and consumer trends. 

Responsibilities:

• Leading the team in a way that fosters a positive atmosphere while also delivering the expected financial performance. 
• Delivering projects with excellence, in a way that promotes customer satisfaction and repeat purchasing/renewals, in particular:
  • Selecting appropriate research tools that will address the client’s business questions
  • Collaborating with the operations team on project execution
  • Preparing results and presenting them to the client in cooperation with the Sales team
• Acting as a Thought Leader for your clients and the area of expertise.

Requirements: 

• You have at least 3  years of experience in consumer research (quantitative), in various sectors and methodologies;
• You know how to advise clients, both in the design phase of the research and in drawing conclusions and making recommendations;  
• You are proficient in English, including client presentations. 

WHAT WE OFFER

• A great and cohesive team; 
• Flexible working hours and a good office location, a hybrid working model possible;
• Private Health Insurance compensation package (after the probation period) and Employee Assistance Program;
• Work in an international environment (global projects and other initiatives); 
• Opportunities for professional development (mentorship program, access to an online platform with personal development programs); 
• A salary system based on an employment contract. 

Please only send applications that meet the specified requirements. Selected candidates will be invited for an interview. We reserve the right to contact only selected candidates. We assure all candidates of confidentiality. 

#LI-Hybrid

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion