Sales Advisor – On-call contract - Reggio Emilia
Job Summary
Job Description
- Share knowledge and passion for fashion and products to help customers make informed choices.
- Collaborate with the team to offer exceptional service at every stage of the customer journey.
- Ensure the sales area and back store are well-stocked, organized, and welcoming.
- Support store opening and closing.
- Represent yourself and the brand positively during all customer interactions.
- Customer experience in fashion, retail or similar sectors.
- Passionate about fashion and providing an exceptional in-store experience while promoting products and contributing to increased sales.
- Comfortable in collaborative and dynamic environments.
- Communicative, creative, curious to work with a technological approach in store, with a strong desire to constantly learn and grow.
- Flexible and action-oriented.
- Meal vouchers for days working more than 6 hours.
- 25% personal discount card usable across all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound) in stores and online.
- Introduction and training plans.
- Opportunities for global development.
2 skills required
Job Details
WHAT YOU WILL DO
As a Sales Advisor at H&M, you will play a key role in creating an exceptional customer experience. You will welcome customers, guide them through your store and help them find what they need, showcasing our products. Acting in line with our values, you will contribute to both your success and the company's.
You:
- Will share your knowledge and passion for fashion and products to help customers make informed choices.
- Will collaborate with your team to offer exceptional service at every stage of the customer journey.
- Will ensure that the sales area and back store are well-stocked, organized and welcoming.
- Will support the opening and closing of the store.
- Will represent yourself and the brand positively during all phases of interaction with customers.
WHO YOU WILL WORK WITH
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, to Department Managers, to Store Managers and Visual Merchandisers—contributes to creating a stimulating and welcoming environment. You will also connect with the Area Team, collaborating across stores to share input and achieve success together. Together with your team, you will play a fundamental role in helping customers feel confident and express their individuality with the latest trends and styles. By creating meaningful connections with customers in our stores, we make fashion accessible and sustainable for everyone.
WHO YOU ARE
We are looking for people with…
- Customer experience in fashion, retail or similar sectors.
- And these people are…
- Passionate about fashion and offer an exceptional in-store experience while promoting our products and contributing to increasing sales.
- Feel comfortable in collaborative and dynamic environments.
- Communicative, creative, curious to work with a technological approach in store, with a strong desire to constantly learn and grow.
- Flexible and action-oriented.
WHO WE ARE
H&M Group is a global company made up of various fashion brands and ventures. Our goal is to demonstrate that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to make fashion accessible to many, and our customers are at the center of every decision we make. We are thousands of passionate and talented colleagues, united by our culture and our shared values. Together, we want to use our power, our reach and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
OTHER REASONS WHY YOU WILL LIKE WORKING WITH US
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with ample development opportunities worldwide. When you join the H&M team, you will be provided with introduction and training plans.
- Meal vouchers on days when you work more than 6 hours
- 25% personal discount (personal discount card usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
JOIN US
Our uniqueness comes from a combination of many things: our inclusive and collaborative culture, our strong values and growth opportunities. But above all, it is our people who make us who we are.
Take the next step in your career with us. The journey starts here.
* Assessment for In-store Roles:
To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment in our stores. You will need to complete it as part of the application and selection process. Your responses will be evaluated by an assessment tool that applies predefined criteria established by H&M Group.
After completing the assessment, you will have the opportunity to share feedback and ask questions. If you encounter difficulties or prefer an alternative assessment method, please contact recruitmentsupport@hm.com. Choosing an alternative will not affect your application._
For more information on how we process your personal data, please consult our Privacy Policy
** We are committed to a recruitment process that is fair, impartial and skills-based.
Additional information
- [](https://www.youtube.com/watch?v=niHe1NQ5-rw&t=7s "Video to watch")
Job location
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Sales Advisor – On-call contract - Reggio Emilia
- Piazza del Monte, 42121 Reggio Emilia RE, Italy
- Full-time
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