Salesforce Application Consultant

Role : Salesforce Application Consultant
Experience : 6 to 12 Years
Location : Pune 
 

This is what you can expect from us

As a "Salesforce Application Consultant" you will be the driver for the design and implementation of complex Salesforce applications based on the Sales & Service and Community Cloud and support our business departments at Telekom Deutschland and T-Systems in challenging implementation projects. In a team of Salesforce developers and consultants you will be the central contact for all business demands. Your main tasks will be to specify requirements and come up with the design then implement them as close to the Salesforce Standard as possible. You will either be working for projects using either agile or waterfall-like development approaches.

In detail, your area of responsibility includes:

• Responsible participation in implementation projects during the entire system lifecycle with partial responsibility for single or several modules in conception and design

• Analyze and structure customer's requirements and as-is processes to understand the gaps to the standard use cases and features of the Salesforce Sales & Service and / or Community Cloud

• Consult and advise the customer on the optimal mapping of his functional requirements and processes to Salesforce out-of-the-box functionality and use cases and discover existing gaps

• Understand and specify data flow and data exchange processes needed to integrate Salesforce with other applications and into the existing application landscape

• Support the business in prioritizing functional and technical requirements

• Design solutions to close existing gaps in Salesforce standard software that adhere to the Salesforce Standard as close as possible

• Document requirements and design in the form of epics and user stories or specifications as a basis for the implementation work

• Provide technical expertise and guidance to the business in the context of the implementation of the customer-specific solution

• Participate in the fulfillment of customer’s requirements by customizing the Salesforce Sales and Service Cloud and Community Cloud using configuration and declarative development

• Collaborate with the Salesforce Developers in the implementation of requirements that need to be done by coding and provide the necessary functional and technical input

• Create test concepts and overarching test cases and execute manual or automated tests to verify the functional aspects of the solution during the test phases

What we expect from you

You have a degree in informatics, economics, computer science or a comparable qualification and have more than 6 years of work experience as Application Consultant or comparable job. You have extensive knowledge of the Salesforce Platform, i.e. Sales Cloud, Service Cloud, Community Cloud and / or Marketing Cloud.

In detail, you will convince us with the following experience and skills:

• Practical experience as Salesforce Application Consultant in the implementation of the Salesforce Sales & Service Cloud, Community Cloud and / or Marketing Cloud project for at least 4 years

• Excellent knowledge of Salesforce Sales & Service Cloud, Community Cloud and / or Marketing Cloud with regards to features, functionality, use cases and processes and the strong ability to incorporate this into the design of the customer solution and advise colleagues and customer

• Proven track record in consulting, requirement engineering, specification and design of modern IT architectures as well as extensive knowledge of software development processes

• Good working knowledge in customizing Salesforce Sales & Service Cloud, Community Cloud and / or Marketing Cloud with configuration and declarative development

• Expert know-how in detailing epics and user stories and / or writing design specification as a basis for the implementation

• Solid understanding of common enterprise architecture and architecture management approaches such as SOA, OOO/D, Domain Driven Design, Model Driven Architecture

• Top knowledge and willingness in the use of modern, agile methods such as SCRUM, or the Design Thinking approach

• Substantial knowledge of the telecommunications industry, especially customer-facing processes

• Relevant certifications such as Salesforce Certified Consultant are a plus

• Excellent verbal and written communications skills in English (min. C1)

Personal Qualities

On a personal level you are characterized by excellent collaboration skills, so that you can quickly find your way into distributed teams. You are a great communicator and your skills in that area make it easy for you to convey even complicated issues and present complex solutions clearly. You have already gained intercultural experience in projects and follow a customer-oriented approach in your daily work. The willingness to go on business travels rounds off your profile.