Scaled Operations Program Manager / Quality Operations Program (Trust and Safety)

6 Months ago • 3 Years + • Program Management • $115,000 PA - $138,000 PA

Job Summary

Job Description

The Scaled Operations team at Hinge is looking for a Scaled Operations Program Manager, QA. You will be responsible for designing, implementing, and optimizing quality assurance (QA) programs within our Trust & Safety operations. You will lead strategic initiatives to enhance the accuracy, consistency, and efficiency of content moderation decisions across large-scale global teams. Working closely with cross-functional partners, you will leverage data-driven insights to improve policy adherence and ensure operational excellence. Responsibilities include developing QA frameworks, monitoring performance, optimizing processes, training, incident management, data-driven decision making, and cross-functional collaboration.
Must have:
  • 3+ years in quality assurance or related fields
  • Deep understanding of Trust & Safety processes
  • Strong data analysis capabilities
  • Ability to design and optimize QA frameworks
  • Ability to work cross-functionally and influence stakeholders
Good to have:
  • Experience with vendor management
  • Regulatory compliance in content moderation
  • Trust & safety policy implementation
Perks:
  • 401(k) Matching
  • Learning & Development stipend
  • Parental Leave
  • Fertility Support
  • Date Stipend
  • ERGs

Job Details

Hinge is the dating app designed to be deleted


In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With tens of millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.


About the Role


The Scaled Operations team at Hinge is seeking a Scaled Operations Program Manager, QA. You will be responsible for designing, implementing, and optimizing quality assurance (QA) programs within our Trust & Safety operations. You will lead strategic initiatives to enhance the accuracy, consistency, and efficiency of content moderation decisions across large-scale global teams. Working closely with cross-functional partners, you will leverage data-driven insights to improve policy adherence and ensure operational excellence.



Responsibilities
  • Quality Assurance Strategy & Execution: Develop and implement scalable QA frameworks, methodologies, and processes to ensure the accuracy, fairness, and efficiency of moderation decisions.
  • Performance Monitoring & Insights: Establish key performance indicators (KPIs) and quality metrics to measure agent performance, decision accuracy, and process effectiveness.
  • Process Optimization: Identify gaps in moderation workflows and recommend continuous improvement initiatives through automation, training enhancements, and best practice adoption.
  • Training & Calibration: Partner with policy, training, and operations teams to create robust calibration processes, ensuring alignment between human moderators, AI models, and policy guidelines.
  • Incident Management & Root Cause Analysis: Investigate quality-related issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence.
  • Data-Driven Decision Making: Analyze QA data and generate actionable insights to improve moderation outcomes, agent performance, and overall operational efficiency.
  • Cross-functional Collaboration: Work closely with internal teams (Policy, Legal, Product, Engineering, and Operations) to align QA initiatives with business goals and regulatory requirements.
  • Vendor & Partner Management: Oversee external QA vendors, ensuring adherence to quality standards and driving continuous process enhancements.


What We’re Looking For
  • Experience: 3+ years in quality assurance, content moderation, trust & safety operations, or a related field, preferably within a scaled operations environment.
  • Industry Knowledge: Deep understanding of Trust & Safety, content moderation, and risk management processes, including regulatory compliance requirements.
  • Analytical & Problem-Solving Skills: Strong data analysis capabilities, with experience leveraging QA tools, dashboards, and statistical insights to drive decision-making.
  • Process Improvement Expertise: Proven ability to design, implement, and optimize QA frameworks and moderation workflows in high-volume operational settings.
  • Collaboration & Leadership: Demonstrated ability to work cross-functionally, influence stakeholders, and drive alignment across global teams.
  • Technical Skills: Familiarity with AI-driven moderation tools, quality monitoring platforms, and workflow automation solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Preferred Qualifications: Experience with large-scale vendor management, regulatory compliance in content moderation, and trust & safety policy implementation


$115,000 - $138,000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

As a member of our team, you’ll enjoy:


401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.


Professional Growth: Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.


Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)


Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide $10,000 toward fertility preservation. You and your spouse/domestic partner are both eligible.


Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.


ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Vibras, Women/Nonbinary, Parents, and Remote—that hold regular meetings, host events, and provide dedicated support to the organization & its community.


At Hinge, our core values are…


Authenticity: We share, never hide, our words, actions and intentions.


Courage: We embrace lofty goals and tough challenges.


Empathy: We deeply consider the perspective of others.


Diversity inspires innovation


Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.


If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.


#Hinge

Similar Jobs

gitlab - Senior Manager, Talent Development

gitlab

United States (Remote)
1 Week ago
PwC - Senior Manager - Azure/ETL, Data and Analytics Advisory

PwC

Gurugram, India (On-Site)
2 Weeks ago
HP - Embedded Firmware and Software Engineer

HP

Spring, Texas, United States (On-Site)
1 Week ago
Capgemini - Industrial Operations Engineer

Capgemini

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Morning Star - ServiceNow Software Engineer

Morning Star

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
Riot Games - Senior Talent Management Program Manager

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Wolters Kluwer - Senior Project & Program Manager

Wolters Kluwer

Houston, Texas, United States (Hybrid)
2 Weeks ago
Rippling - Senior Program Manager, Spend Enablement

Rippling

New York, United States (On-Site)
1 Month ago
Kavalirio - Cleared Technical Program Manager

Kavalirio

Colorado Springs, Colorado, United States (On-Site)
1 Month ago
Backbone - Technical Program Manager, Mechanical

Backbone

Atherton, California, United States (Hybrid)
11 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ziff Davis - Customer Solution Architect

Ziff Davis

London, England, United Kingdom (Remote)
3 Weeks ago
Linden lab - Director, Strategic Insights

Linden lab

San Francisco, California, United States (On-Site)
5 Months ago
frozenbyte games - Programming

frozenbyte games

Helsinki, Uusimaa, Finland (On-Site)
1 Month ago
Haptic  - Head of Product Design

Haptic

United Kingdom (Hybrid)
7 Months ago
hogarth - Project Manager Freelancer

hogarth

Shanghai, China (On-Site)
1 Month ago
Zelis  - Regulated Claims Settlement Coordinator

Zelis

Hyderabad, Telangana, India (On-Site)
2 Months ago
FICO - Salesforce Customer Data Governance - Senior Manager

FICO

Minneapolis, Minnesota, United States (Remote)
1 Month ago
bytedance - Campaign and Marketing Management  (Philippines E-commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
8 Months ago
luxsoft - Senior/Lead Data Engineer

luxsoft

Türkiye (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in New York, New York, United States

Semgrep - Head of Customer Success

Semgrep

San Francisco, California, United States (Hybrid)
2 Weeks ago
bytedance - Social Media Intern (Lemon8)

bytedance

New York, New York, United States (On-Site)
3 Months ago
Match Group - Compensation Business Partner

Match Group

Dallas, Texas, United States (Hybrid)
1 Month ago
Ion - Principal UX Designer

Ion

Boston, Massachusetts, United States (Hybrid)
4 Months ago
IGT - Principal Vulnerability Management Engineer

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
bytedance - Tech Lead - Architect / Researcher - DPU

bytedance

Seattle, Washington, United States (On-Site)
5 Months ago
Minted - Senior Brand Manager

Minted

San Francisco, California, United States (Hybrid)
3 Months ago
Barracuda - Vulnerability Assessment Manager

Barracuda

Chelmsford, Massachusetts, United States (On-Site)
3 Months ago
Saronic Technologies - Driver

Saronic Technologies

Austin, Texas, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Program Management Jobs

zoox - Senior / Staff Program Manager, City Launch Strategy & Operations

zoox

Foster City, California, United States (Hybrid)
3 Months ago
bytedance - IT Program Manager

bytedance

San Jose, California, United States (On-Site)
1 Week ago
zoox - Senior Technical Program Manager - System Safety Clearance

zoox

Foster City, California, United States (Hybrid)
9 Months ago
Apple - Project/Program Manager, WW Reseller Operations BPR

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
Marvell - Cloud Custom Silicon Senior Director of Program Management

Marvell

Santa Clara, California, United States (On-Site)
3 Weeks ago
Flow - Senior Technical Program Manager

Flow

Palo Alto, California, United States (Hybrid)
3 Months ago
Litmus - Program Manager

Litmus

Pune, Maharashtra, India (On-Site)
3 Weeks ago
Apple - NPO Operations Program Manager - iPad

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Qualcomm - Program Manager/Sr Program Manager (Embedded Software)

Qualcomm

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Crunchyroll - Principal Technical Program Manager

Crunchyroll

Los Angeles, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

New York, United States (Hybrid)

West Hollywood, California, United States (Hybrid)

Seoul, South Korea (Hybrid)

Ghent, Flanders, Belgium (Hybrid)

New York, United States (Hybrid)

West Hollywood, California, United States (Hybrid)

Seoul, South Korea (Hybrid)

Seoul, South Korea (Hybrid)

View All Jobs

Get notified when new jobs are added by Match Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug