Senior Associate, Mobility & Operations (Contract)

Get to Know the Team

The Marketplace team focuses on balancing GrabCar and GrabTaxi's multi-sided marketplaces. We manage the balance between supply and demand for the Transport business by understanding the behavior of both our driver partners and passengers. Using these insights helps us make data-driven business decisions to drive growth, efficiency, and profitability.

On the supply side, our core responsibilities include managing supply operations such as allocating, incentivizing, and optimizing the driver pool, with a continuous aim to improve driver behavior and performance. Regarding demand, we generate and optimize demand through new features, products, and campaigns to influence passenger behavior.

Get to Know the Role

As a Senior Associate, Mobility & Operations, you will work closely with our driver and passenger-facing teams (Driver Operations and Marketing) and other stakeholders.

You will directly report to the Manager, 4W Demand Planning and will be based in our Exquadra Tower office in Ortigas.

The Critical Tasks You Will Perform

• You will run supply and demand experiments to influence customer behavior for an optimal marketplace balance.
• You will conduct on-ground visits to understand customer (driver partners and passengers) experiences and address their pain points.
• You will collaborate with product teams to launch and localize new product features.
• You will perform data analysis (qualitative and quantitative) and financial modeling to assess business initiatives or proposals.
• You will track business performance, identifying key issues and devising strategies to address them.