Senior Digital Account Manager

About Digitas

Digitas is the Connected Marketing agency, built on the principle that there are better ways for brands to connect with people. We leverage comprehensive data, technology, creative, media and strategy capabilities to deliver Media-Fueled Creativity via connected Solutions that include Connected Campaigns, Social Marketing, Brand Experience, CRM & Loyalty, and Marketing Transformation. A Leader in Gartner’s Magic Quadrant for Global Marketing Agencies for six consecutive years, Digitas serves the world’s leading brands through a global network comprised of more than 4,000 employees across over 30 countries and 50 offices. For more information visit www.digitas.com.

We’re looking for a Senior Digital Account Manager who views marketing and advertising as a career and not just a job. You must be passionate about working in a fast paced and energetic environment, no two days are ever the same - so if new challenges excite you, you have the ability to multitask like a pro and have a strong project management skillset, then this role is perfect for you.

What you’ll do:

You will also be supporting the team to produce memorable and effective campaigns for our clients. All the while building strong relationships with both our clients and internal agency stakeholders.

The Senior Digital Account Manager will be responsible for managing Account Executives and independent contractors, delivering outstanding client service, and overseeing multiple pieces of digital marketing business. The successful candidate will be an expert in the digital world, possess excellent analytical skills, and be a proven leader with exceptional communication and presentation skills.

We’re looking to build something awesome, and for that to happen we need the right people. In other words, we’re going to be really fussy. In fact, the right personality is just as important as the right experience. We’re here to work hard and have fun.

 Day to day, your role includes:

• Client Relationship Management: Cultivate strong relationships with clients, understand their business goals, and provide strategic guidance to meet their digital marketing needs.
• Team Collaboration: Collaborate with internal teams to ensure campaign performance, resolve issues, and implement client objectives. Oversee various production stages and ensure adequate resources.
• Develop Marketing Strategies: Work with clients to develop and execute digital marketing strategies.
• Performance Reporting: Analyze campaign performance data, such as website and social media analytics, to track progress and optimize strategies. Provide clients with regular reports, highlighting key metrics and recommendations for improvement.
• Effective and Accurate Financial Management of Projects: Ensure and track campaigns to stay within the allocated budget and report weekly and monthly.
• Upsell and Maintain Client Satisfaction: Identify upsell opportunities and work towards increasing account value. Maintain strong relationships to facilitate long-term partnerships.
• Stay Updated on Industry Trends: Continuously stay informed about the latest digital marketing trends, platforms, and best practices, and use this knowledge to provide innovative solutions to clients.

We’re looking for a talented Senior Account Manager with impressive work experience, which typically includes:

• Five to seven years of experience in a digital agency environment is essential.
• Excellent understanding of the digital world and ability to offer smart POVs on how businesses should adapt accordingly.
• Excellent analytical skills and strategic thinking.
• Effective time-management, impeccable organization, and flexibility to adapt quickly to changes.
• Amazing communication and presentation skills.
• Proficient in Excel, Word, PowerPoint.
• Marketing or Communications degree is preferable.

You are the right person if you:

• Demonstrate grit and extreme ownership
• Exude positivity
• Aren’t afraid to share your ideas
• Meet problems head-on and view them as opportunities
• Are self-reliant and motivated
• Communicate fearlessly

Candidates must please submit a concise CV. 

Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after submitting your application, please consider your application as unsuccessful.

Publicis Groupe is proud to be an equal opportunity employer and prohibits any forms of Discrimination or Harassment. We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan. All appointments will be based on qualifications, experience and best fit but preference will be given to all candidates from designated groups.