Senior IT Support Engineer

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

We’re seeking an experienced Senior IT Support Engineer to join our growing team in a dynamic startup environment. The ideal candidate will bring outstanding IT support skills, solid networking knowledge, and hands-on experience managing office IT infrastructure and assets. You’ll be responsible for providing top-tier support to our global user base and ensuring smooth daily operations across hardware, software, network, and collaboration tools. If you have a proactive attitude, strong technical skills, and an interest in AI technologies, this role is for you.

Key Responsibilities:

• Design, implement, and manage office IT infrastructure, including LAN/Wi-Fi networks, switches, routers, and firewalls.
• Lead office network and AV projects, ensuring high availability, performance, and security.
• Manage and enhance Workspace ONE UEM deployments for device lifecycle and compliance.
• Drive IT automation initiatives using scripting tools or low-code/no-code platforms to streamline workflows.
• Act as a customer experience champion, ensuring responsive, high-quality support.
• Provide IT support for global teams across the US, India, LATAM, and Europe.
• Administer Google Workspace, including user provisioning, security, integrations, and troubleshooting.
• Oversee IT asset lifecycle management: procurement, deployment, tracking, and decommissioning.
• Support collaboration tools like Slack, Jira Service Management, Zoom, Confluence, and Google Meet, among others.
• Standardize and document IT processes, knowledge bases, and support procedures.
• Lead onboarding and offboarding operations, coordinating with Compliance, People and Security.
• Contribute to IT compliance efforts (SOC2, ISO 27001, PCI DSS).

Qualifications:

• 7+ years of IT Experience, ideally with at least 2 years in a senior or lead role.
• Experience supporting Mac, Linux, and Windows platforms.
• Expert in designing and managing small-to-medium office network infrastructure.
• Demonstrated success in driving IT automation or process improvements with measurable outcomes.
• Hands-on experience with IT asset management tools and processes.
• Advanced proficiency in Google Workspace administration and automation.
• Solid experience with Workspace ONE UEM or other MDM solutions.
• Strong documentation, project management, and cross-team collaboration skills.
• Prior experience in a startup, fast-paced, or agile environment is highly desirable.
• Ability to troubleshoot and support users remotely.
• Familiarity with compliance frameworks such as SOC2, PCI, ISO 27001.
• Excellent communication skills with a customer-focused mindset.

Preferred Qualifications:

• Passion for leveraging AI tools in IT operations or familiarity with emerging AI-enhanced IT solutions.
• Flexibility, proactive problem-solving, and a hands-on approach to IT challenges.

Who We Are:

Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

How we care for our team:

Along with competitive salaries, Rain offers great benefits including:

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.