Senior Manager, Operations Delivery

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Adobe Field Readiness and Enablement (FRE) team empowers our field organization with the appropriate skills, information, and practical application of learning to succeed in their role and meet Adobe business objectives. We provide high-quality learning experiences and educational opportunities for new and tenured employees that increase their performance while simultaneously delighting our customers.
As the Senior Manager for Operations Delivery, you’ll be responsible for the management of a dynamic team of Operations Delivery Managers & their efficiency of learning operational support activities. You will ensure team success & lead workload & resourcing for projects across multiple delivery functions and help the team meet quarterly & fiscal goals & project achievements. What you'll Do
Fulfil responsibilities as a team / people leader (Check Ins, 1:1s, team meetings, awards, merit, succession planning, resource management, continuous evaluation of team satisfaction
Provide mentorship, guidance & opportunities for Operations Delivery Manager staff on technical & nontechnical situations
Plan upskilling & cross-training of employees for all technology & systems used by Operations Delivery Managers
Optimize performance metrics, using sophisticated measurement methodologies, aligning them with strategic goals to drive continuous improvement.
Lead, supervise & approve employee agreements by monitoring extensions, timecards & assessing talent opportunities/risks for our contingent workforce
Assist in fiscal & quarterly strategic planning & setting/developing team goals
Inspire & develop a high-performing team, fostering a culture of accountability innovation & growth
Coach employees, including underperforming employees, tailoring guidance to individual & team needs
What you need to succeed
Validated management background with both direct & indirect teams
Experience in enterprise organizations with matrixed teams.
Deep understanding of adult learning methodologies
Possess a strong analytical background, think critically, synthesize new data quickly, & prioritize efficiently.
Proven success in building & implementing programs that engage, educate, & deliver results against pre-defined measurement criteria.
Adept at problem-solving & can use influencing, relationship, collaboration, & emotional intelligence skills to find & resolve roadblocks.
Bring creativity to an environment that nurtures experimentation to consistently innovate.
Confident & eloquent communicator in writing, speaking, & facilitation.
Confirmed ability to operate optimally & autonomously in situations of extreme ambiguity, with only high-level direction.
Established collaborator with the initiative to lead, raise a hand for new challenges, & act as a subject matter authority across the organization.
Maintain a positive demeanor, high energy, sense of humor, & a contagious passion to meet the changing needs of the business.
Knowledge of Adobe's businesses, products, & their use across customer segments is desired.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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