Senior Manager, Product Engagement

ROLE PROFILE: We are seeking an experienced Product Engagement specialist to join the Analytics Client Engagement team in London, where you'll drive the narrative strategy behind some of LSEG’s most impactful financial analytics products and experiences. As part of our high-performing client insight and engagement team, you will take a lead role to craft and scale brilliant narratives and digital experiences across the Analytics product portfolio for our growing client base and digital experiences. ## ROLE SUMMARY: We're looking for a strategic storyteller to lead narrative research and development across our Analytics product and proposition portfolio, someone who knows how to bring clarity to complexity and compose product messaging that not only informs but inspires. In this role, you'll shape and drive a unified approach that cuts across product silos and regional teams, ensuring every word resonates with user needs, reflects their sentiment, and meets regulatory standards. You’ll work together with cross-functional partners, Product, Proposition, Compliance, Legal, Engineering, Marketing, GTM and Sales to craft compelling, user-first narratives that fuel engagement and build trust. If you’re passionate about turning specialised technology focused products into engaging narratives and customer value, this is your chance to set the tone and raise the bar. ## WHAT YOU'LL BE DOING: * Translate deep technical and product features and functions into clear customer value narratives to engage users and clients. * Research, plan and produce high quality client centric narratives across the full product portfolio. * Use research and customer feedback to shape narrative decisions and improve overall user experience. * Provide guidance and mentorship to the broader team; contribute to design systems, governance, and standards. ## WHAT YOU'LL BRING: * Outcome oriented: A passion for designing narratives that not only empowers customers with clear, human-first, and valuable experiences, but also helps the organisation communicate the power and purpose of sophisticated financial products in a way that’s simple, engaging, and customer-focused. * Leadership: Strong communicator able to bring multiple teams and fields together under a common purpose, shows good judgment, acts poised under pressure, promotes connectedness, and willing to invest in building a strong culture, particularly in regulated environments and when working with international teams. Ability to define and drive process governance. * Delivery focus: Attention to detail with the ability to prioritise effectively, handle multiple projects under tight timescales, identify/flag/resolve issues early on, and ensure successful delivery to business outcomes. * Domain knowledge: We’re looking for a seasoned product design leader with 10+ years of experience, including 5+ years managing teams. You have a strong track record of turning complex financial information into clear, accessible, and engaging product narratives. Experience working in financial services and with regulated, data-rich products is crucial. You bring a user-first approach, with knowledge of product design. Familiarity with agile delivery is a plus. A background in finance, quantitative analytics, or a related field is highly valued, as is hands-on exposure to established and emerging technologies like APIs, AI, machine learning, and cloud platforms. Experience applying AI in your process or outputs will set you apart. ## WHAT YOU'LL GET IN RETURN: Our people are the very core of our success. We curate our teams with great care to ensure a diversity of talent. Our teams are collaborative, curious and committed to crafting meaningful and valuable experiences for our clients balanced with business impact. We recognize that to attract and retain the best talent we need to be flexible, and we’re open to discussing work arrangements that work for you * The opportunity to direct and influence customer experiences and products. * Exposure to exciting projects and emerging innovation across product and service design. * A collaborative and ambitious team that values creativity, experimentation, and user impact. * Access to new technologies including AI and advanced analytics, with the freedom to explore new ideas and innovate ways of working. * Training, mentorship, and development opportunities tailored to your growth. * Flexible working arrangements and a culture that supports wellbeing and balance. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.