Senior Program Manager, Safety Core Initiatives

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).

Discord's Trust & Safety Strategy & Operations team is seeking a highly motivated Senior Program Manager to lead our Business Operations & Wellness initiatives. In this role, you will be responsible for enhancing the operational efficiency of the Trust & Safety organization while championing our wellness programs that ensure the resilience and sustainability of our teams. This position will serve as the connective tissue between leadership, cross-functional partners, and team members, driving strategic initiatives that strengthen our operational foundation and team culture.

What you’ll be doing

• Design and execute consistent business operating rhythms, including all-hands meetings, strategic leadership touchpoints, and standardized T&S information flows that connect operational teams with leadership decision-making
• Build and maintain analytics infrastructure, including KPIs, dashboards, and reporting cadences (weekly reports, MBRs) that provide actionable insights to leadership and stakeholders
• Lead strategic planning initiatives, including quarterly planning, annual planning, and bi-annual financial planning, while tracking and managing strategic priorities throughout the year
• Develop and optimize wellness programs that promote team resilience and work-life balance, coordinating with People Operations and cross-functional partners to maximize organizational impact
• Serve as the knowledge management expert for Trust & Safety, ensuring internal communications, documentation, and risk/trend identification mechanisms are consistently maintained and effective
• Facilitate cross-functional alignment through strategy check-ins, management-level programs, and strategic partnerships that enhance organizational coherence and leadership effectiveness
• Lead transformational projects and establish standardized frameworks that improve operational effectiveness, streamline processes, and strengthen team culture
• Drive systematic continuous improvement through process evaluation, feedback collection, operational incident ownership with root cause analysis, and implementation of solutions that enhance overall organizational performance

What you should have

• Bachelor's degree or equivalent experience in a relevant field (Business, Operations, Management, etc.)
• 5+ years of experience in program management, operations, management consulting, or related roles specifically within Trust & Safety orgs at enterprise technology companies
• Demonstrated experience managing diverse types of programs across operational and strategic domains
• Strong understanding of organizational maturity models and experience scaling processes within rapidly growing organizations
• Experience navigating complex stakeholder environments and driving alignment across multiple teams
• Strong analytical skills with the ability to translate data into actionable business insights using visualization tools and business intelligence platforms
• Proven track record of building and optimizing operational systems and processes

Bonus Points 

• Master's degree in Business Administration, Data Analytics, Organizational Management, or related field
• Demonstrated experience leveraging AI tools and large language models to enhance operational efficiency and decision-making processes
• Advanced analytical capabilities including data modeling, statistical analysis, and SQL proficiency for extracting insights from complex datasets
• Professional certification in project management methodologies (PMP, PRINCE2) or proven experience implementing agile framework

The US base salary range for this full-time position is $160,000 to $180,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

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