Senior Service Cloud Developer
Job Summary
Job Description
Ness Digital Engineering is seeking a highly motivated Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role involves designing, developing, testing, and deploying high-quality Salesforce Service Cloud solutions, leading full lifecycle implementations, and collaborating with stakeholders to translate business requirements into technical specifications. Responsibilities include performing complex integrations, customizing core Service Cloud features, conducting code reviews, troubleshooting issues, and staying updated with Salesforce best practices.
Must have:
- 6+ years of Salesforce development experience
- Salesforce Certified Platform Developer I
- Salesforce Certified Service Cloud Consultant
- Experience with Service Cloud implementations
- Proficiency in Apex programming
- Expertise in Lightning Web Components (LWC)
- Experience with Salesforce integrations (REST, SOAP)
- Strong understanding of Salesforce data model and security
- Experience with version control systems (Git)
Good to have:
- Salesforce Certified Platform Developer II
- Experience with Salesforce DX
- Familiarity with Agile methodologies
- Experience with other Salesforce Clouds
Perks:
- Be part of a global Salesforce Summit Partner
- Cutting-edge projects across industries
- Hybrid model with flexible working options
- Full lifecycle Salesforce implementations
- Exposure to MuleSoft, Tableau, and Heroku
- Opportunity to work with a highly skilled team
10 skills required
Job Details
Job Title: Senior Service Cloud Developer
Location: [Bengaluru, Karnataka, India (Hybrid)]
About Us:
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm headquartered in New York. Specializing in combining core engineering competencies with the latest in digital strategy and technology, Ness operates across 11 innovation hubs in the US, Eastern Europe, and India. Ness is a Summit Salesforce Partner with Salesforce delivery teams across LATAM, North America, Europe, and India. We provide full lifecycle Salesforce solutions with deep expertise across multiple Salesforce platforms and products, including Salesforce, MuleSoft, Tableau, and Heroku.
Job Summary:
We are looking for a highly motivated and experienced Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specifically specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role requires a professional with a strong understanding of Service Cloud best practices and the ability to translate business requirements into robust and scalable technical solutions.
Responsibilities:
- Design, develop, test, and deploy high-quality Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), and other Salesforce technologies.
- Lead and execute full lifecycle implementation of Salesforce Service Cloud, from requirements gathering to deployment and post-launch support.
- Collaborate with business analysts, solution architects, and other stakeholders to understand business requirements and translate them into technical specifications.
- Perform complex integrations between Salesforce Service Cloud and external systems using various integration patterns (e.g., REST, SOAP APIs, Platform Events, MuleSoft, etc.).
- Customize and configure core Service Cloud features to meet business needs, including but not limited to:
- Omni-Channel
- Service Console
- Case Management
- Entitlements & Milestones
- Knowledge Management (Knowledge Articles)
- Macros & Quick Text
- Live Agent / Chat
- Web-to-Case / Email-to-Case
- Contact Center Integrations (CTI)
- Service Level Agreements (SLAs)
- Reports & Dashboards for Service Performance
- Conduct code reviews, ensuring adherence to coding standards, best practices, and Salesforce governor limits.
- Troubleshoot and debug complex issues, providing timely resolution and support.
- Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly within the Service Cloud domain.
- Mentor junior developers and contribute to the overall technical growth of the team.
- Participate in release management, deployment, and post-deployment activities.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6+ years of hands-on experience in Salesforce development.
- Salesforce Certified Platform Developer I (PD1) certification is mandatory.
- Salesforce Certified Service Cloud Consultant certification is mandatory.
- Demonstrated experience with at least one full lifecycle implementation of Salesforce Service Cloud.
- Strong proficiency in Apex programming language, including asynchronous Apex (Batch, Future, Queueable, Scheduled Apex).
- Expertise in developing with Lightning Web Components (LWC) and a solid understanding of the Lightning Component framework.
- Proven experience with Salesforce integrations (REST, SOAP, Platform Events, etc.) and familiarity with middleware platforms (e.g., MuleSoft) is a plus.
- Strong understanding of Salesforce data model, security model, and sharing settings.
- Experience with version control systems (e.g., Git) and CI/CD pipelines.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
Preferred Qualifications (Nice to Have):
- Salesforce Certified Platform Developer II (PD2) certification.
- Experience with Salesforce DX.
- Familiarity with Agile development methodologies.
- Experience with other Salesforce Clouds (Sales Cloud, Experience Cloud).
Why Join Ness? Be part of a global Salesforce Summit Partner with cutting-edge projects across industries. Work in a hybrid model with flexible working options in Bangalore, Pune, or Hyderabad. Engage in full lifecycle Salesforce implementations and gain exposure to MuleSoft, Tableau, and Heroku. Opportunity to work with a highly skilled and collaborative team. If you are passionate about Salesforce development and want to be part of a thriving team, apply now!
Equal Opportunity Statement: Ness Digital Engineering is committed to diversity and inclusivity in the workplace.
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