Senior Support Engineer
Job Summary
Job Description
DevOps & Production Support position covering both vendor and in-house developed systems that support Investments & Risk functions. Responsibilities include managing daily production support issues, monitoring application and system health, investigating and resolving technical errors, performing root cause analysis for production issues, documenting support processes, automating and simplifying software delivery processes, and supporting users with internal development platforms and tools. The role also involves maintenance of business systems and interface applications.
Must have:
- 2-5+ years of experience in financial services
- Excellent communication and collaboration skills
- Organization, prioritization, attention to detail
- Ability to work under pressure
- Works effectively with customers, vendors, and co-workers
- Desire to learn Investment Functions and improve technology
- Self-motivated, resourceful, independent working habits
- Strong problem-solving skills
- Working knowledge of Mendix, Python, and SQL
- Some understanding of Investments front office
- Some knowledge of investments with bonds, derivatives
3 skills required
Job Details
Description
POSITION OVERVIEW
DevOps & Production Support position covering both Vendor and in-house developed systems that support Investments & Risk functions.
More specifically:
- Manage daily production support issues across Risk and Investments systems.
- Monitoring applications and system health via alert monitoring tools and providing quick response to alerts escalations and all outages.
- Investigate and Resolve Technical errors.
- Perform Root cause analysis for production issues and incidents to address and prevent them for repeating.
- Document processes and procedures related to production support tasks.
- Works with IT partners to automate and simplify software delivery processes.
- Supporting users with Internal development platform and tools
- Involved in maintenance of business systems and interface applications.
REQUIREMENTS:
- 2-5+ years of related work experience in a financial services business environment
- Excellent communication and collaboration skills
- Organization, prioritization, attention to detail and the ability to work under pressure.
- Demonstrated ability to work effectively with customers, vendors, and co-workers.
- A desire to learn about Investment Functions and spot opportunities for improvements through technology.
- Self-motivated, resourceful, with independent working habits
- Strong problem-solving skills and a desire to learn new skills.
- Working knowledge of Mendix, Python and SQL
- Some understanding of Investments front office
- Some knowledge of investments with bonds, derivatives
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