Danish Speaking Customer Experience Agent

2 Weeks ago • All levels • Operations

Job Summary

Job Description

ComeOn Group seeks a Danish-speaking Customer Experience Agent to provide exceptional support to players across its sportsbook and casino brands. Responsibilities include resolving customer queries via live chat and email, managing complex cases to resolution, collaborating with support teams and payment providers, approving withdrawals, conducting KYC checks, and contributing to team KPIs and departmental SLAs. The role also involves providing feedback to improve systems and processes, shaping self-service outlets, and analyzing customer contact trends. This is a hybrid role offering flexibility and a chance to contribute significantly to a dynamic iGaming company.
Must have:
  • Fluent Danish (written & spoken)
  • Excellent communication skills
  • Analytical & problem-solving skills
  • Customer service experience (plus)
  • Ability to multitask
Perks:
  • Competitive remuneration package & bonus
  • Team & company events
  • Work-from-home bonus
  • Hybrid work arrangement
  • 40+ remote work days/year
  • Wellbeing allowance
  • International health insurance
  • Office breakfasts & lunches

Job Details

Description

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian's, Malta (Hybrid)

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!

We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...

You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all calls, chats and emails, assisting our customers with any queries they might have, daily. No day is the same in this role and that's what makes this role exciting.

Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.

Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.

Responsibilities:

  • Resolve customer queries via live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
  • Approve customer withdrawals upon request from the player
  • Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
  • Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
  • Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these


About You:

  • Fluent knowledge of Danish - both written and spoken
  • A keen interest in sports & casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work
  • Customer service experience is considered a plus
  • Able to multitask

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

  • A competitive remuneration package inc. a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

LinkedIn

Instagram

Facebook

Glassdoor

Similar Jobs

ByteDance - Technology Internal Audit Lead

ByteDance

Los Angeles, California, United States (Hybrid)
4 Months ago
PwC - Risk & Quality - Information Security Analyst- Associate - KSA

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
5 Months ago
Visa - Consult & Analytics Graduate

Visa

Prague, Czechia (On-Site)
6 Months ago
Animoca Brands - Game Developer

Animoca Brands

Philippines (Remote)
7 Months ago
Ubisoft - The Division Resurgence – Lead Level & Quest Designer (W/M/NB)

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
3 Months ago
Evolution - Brazilian Portuguese Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
11 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

England, United Kingdom (On-Site)
2 Months ago
Scanline VFX - VFX Producer

Scanline VFX

Seoul, South Korea (On-Site)
11 Months ago
Google - Lead Program Manager, Global Submarine Networks Compliance

Google

Reston, Virginia, United States (On-Site)
2 Days ago
Evolution - Austrian German Speaking Game Presenter - Relocation to Malta

Evolution

Vienna, Vienna, Austria (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bethesda - Senior Quest Designer

Bethesda

Austin, Texas, United States (On-Site)
3 Weeks ago
ByteDance - Software Engineer, ML System Scheduling

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Openhouse - Category Associate- Robotics

Openhouse

Bengaluru, Karnataka, India (On-Site)
5 Months ago
The Walt Disney Company - Specialist, CS&BD

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
2 Weeks ago
Info Stretch - Senior Java Engineer

Info Stretch

Warsaw, Masovian Voivodeship, Poland (On-Site)
5 Months ago
Playtika - Unity Senior Expert

Playtika

Poland (Hybrid)
1 Month ago
CloudLinux - PHP/OSS Community Outreach Manager

CloudLinux

Berlin, Berlin, Germany (Remote)
3 Weeks ago
Google - Project Management Apprenticeship, 2025

Google

São Paulo, State Of São Paulo, Brazil (On-Site)
2 Weeks ago
Cerence - Senior Research Scientist AI

Cerence

(Remote)
1 Year ago
Wind River Systems - Member of Technical Staff

Wind River Systems

Bengaluru, Karnataka, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in St. Julian's, Malta

Evolution - Technical Compliance Team Lead (Products)

Evolution

St. Julian's, Malta (On-Site)
11 Months ago
Stake Logic - Technical Account Manager

Stake Logic

Birkirkara, Malta (On-Site)
2 Months ago
PwC - VAT Associate

PwC

Qormi, Malta (On-Site)
7 Months ago
Gaming Innovation Group  - Intern Backend Engineering

Gaming Innovation Group

St. Julian's, Malta (Hybrid)
1 Month ago
Evolution - Office Coordinator - Maternity Cover

Evolution

St. Julian's, Malta (On-Site)
3 Weeks ago
ComeOn Group - Dutch speaking Customer Experience Team Leader

ComeOn Group

Malta (Hybrid)
2 Days ago
G5 Games - VP of Business Development

G5 Games

Sliema, Malta (Remote)
1 Month ago
ComeOn Group - VIP Account Manager - Norwegian/Finnish/Danish

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
ComeOn Group - Nordic Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
Evolution - Office Coordinator - Maternity Cover

Evolution

St. Julian's, Malta (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Scopely - HR Technology Partner

Scopely

California, United States (Remote)
3 Months ago
Wargaming - Tactical Sourcing Supervisor

Wargaming

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Months ago
Luxoft - Murex Datamart Production Support

Luxoft

Hyderabad, Telangana, India (On-Site)
5 Months ago
Google - Operations Manager, Performance

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Google - Policy Enforcement Manager, Cross Product Safety

Google

San Bruno, California, United States (On-Site)
2 Days ago
The Walt Disney Company - Financial Operations Associate

The Walt Disney Company

Singapore, Singapore (On-Site)
3 Months ago
Extreme Network - Technical Support Engineer- On Site Sacramento

Extreme Network

California, United States (On-Site)
6 Months ago
Tencent - Marketing Procurement Intern

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
3 Weeks ago
Paytm - Area Sales Manager- Deputy Manager - Bellary

Paytm

Ballari, Karnataka, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.


So - what can you expect from ComeOn as a place of work?


At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a #runtogether spirit and we always make sure to top it up by #havingfun!


The ComeOn Moment


That moment when right before the roulette ball stops, or during when the penalty shoots out in the world cup final, when time slows down, when every heartbeat can be felt, when you think, whisper or scream ComeOn, ComeOn, ComeOn!


You don’t have to be a gambler to work at ComeOn Group, but you have to understand the power of having something at stake, with the potential to win or lose. We have all experienced this, if not with money on the table, maybe it was our hearts!

Stockholm, Stockholm County, Sweden (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

Stockholm, Stockholm County, Sweden (Hybrid)

Gibraltar, Gibraltar (Hybrid)

St. Julian's, Malta (Hybrid)

London, England, United Kingdom (Hybrid)

View All Jobs

Get notified when new jobs are added by ComeOn Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug