Senior Service Delivery Engineer – Online Customer Performance

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

We are seeking a Senior Service Delivery Engineer to join our global Online Customer Performance team, where innovation knows no borders. This team leads with impact—delivering exceptional shop-to-book performance for online travel agencies (OTA) by optimizing airfare shopping capabilities and enabling cost-efficient, high-conversion solutions. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As a Senior Service Delivery Engineer supporting customers across the APAC region, you will serve as a trusted technical advisor focused on the performance of Sabre’s advanced airfare shopping engine. You will collaborate across product, engineering and commercial teams to identify improvement opportunities, troubleshoot complex performance issues and drive measurable results for key customer accounts. This role requires strong analytical and communication skills, technical fluency and a proactive, customer-centric mindset.

Responsibilities

• Lead initiatives to optimize fare response time, pricing accuracy, itinerary diversity and bookability in Sabre’s airfare shopping platform.
• Monitor and analyze shop-to-book system performance using internal tools, dashboards and diagnostic reports.
• Serve as a regional subject matter expert and performance advocate for OTA partners across APAC.
• Support cross-functional teams in diagnosing and resolving technical incidents, escalations and JIRA tickets.
• Develop custom performance strategies aligned to customer goals and evolving shopping behaviors.
• Partner with product and engineering teams to influence roadmap decisions that improve customer experience and system efficiency.
• Contribute to knowledge sharing and continuous improvement across the global Service Delivery team.

Preferred qualifications and education

• Minimum 5 years of experience in service delivery, technical account management or product operations within travel technology or a related field.
• Demonstrated expertise in airfare shopping platforms, OTA workflows and performance optimization.
• Strong analytical and diagnostic skills, with the ability to interpret large data sets and drive actionable insights.
• Proven ability to manage complex stakeholder relationships across technical and business teams.
• Bachelor’s degree in computer science, information systems, engineering or a related field preferred.

Benefits

Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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