Senior Strategic Accounts Manager

Senior Strategic Account Managers step in to high-stakes accounts to engage in interventions that stabilize and strengthen client relationships. Their ability to respond quickly to concerns, adjust strategies, and deliver personalized solutions under pressure will help sustain our base of customers. The main focus of this role will be narrowly focused on high-stakes accounts and you will partner with a cross-section of internal stakeholders to drive the resolution of client issues. If you love solving problems, project management, and working quickly to drive client satisfaction, then we want to talk to you!

You’ll Get To:

• Leverage deep product and industry expertise to proactively identify opportunities for strengthening enterprise account relationships and enhancing client satisfaction.
• Lead strategic engagement efforts with enterprise clients, developing and executing cross-functional plans that foster trust, address challenges, and drive long-term partnership success.
• Drive cross-functional team such as Client Services, Product, Technical Support, Billing and Orders Management to deliver seamless, client-centric solutions that elevate the customer experience.
• Project manage and influence cross-functional teams to implement positive, solution-oriented changes that align with client goals and business outcomes.
• Actively manage a dynamic portfolio of enterprise accounts, ensuring consistent engagement and readiness to hand of accounts to clear way for the ability to support new strategic opportunities as they arise.
• Serve as a trusted advisor, partnering with clients to understand their evolving business needs and demonstrating how our products and services deliver measurable value.
• Cultivate and maintain strong, long-term relationships with key stakeholders and decision-makers, positioning the company as a strategic partner in their success.
• Provide regular insights and reporting on account health, progress toward strategic goals, and future opportunities, using key metrics to inform both internal and external stakeholders.
• Prepare regular reports on account health, recovery progress, and forecasting for both internal and external stakeholders using key account metrics.
• Other duties as assigned

What You’ll Need:

• 10+ years of B2B sales within a SaaS environment or relevant industry experience
• You have proven Sales DNA experience in sales, key account management, or a similar client-facing role, with a track record of retaining and growing strategic accounts
• You are outstanding at building relationships with clients and colleagues
• You have a strong drive to succeed and a “can-do” attitude
• You have the ability to analyze and interpret client data, identify risk factors, and recommend plan solutions to secure and grow accounts.
• The ability to work in a fast-paced, high-pressure environment, managing competing priorities and demanding client needs.
• You are self-reliant with the ability to provide recommendations to leadership
• You can lead and influence cross-functional partnerships
• You are comfortable with ambiguity and can continuously evolve with a fast-growing company
• Experience organizing and managing multiple account assignments in a high-volume environment
• Previous experience successfully solving problems requiring cross-functional collaboration
• Experience in telematics industry or related SaaS solutions including applications in commercial transportation is a plus
• Ability to travel (up to 50%)

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$162,250.00 - $204,750.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

About Us

Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on X, LinkedIn, our Facebook page or YouTube channel.

Private Notice: Please see Lytx’s Global Human Resources Privacy Statement for more information related to Personal Information we process and store related to our applicants.

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