Senior Technical Writer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re seeking a detail-oriented and tech-savvy Senior Technical Writer to join our software development team. You’ll be responsible for creating clear, concise, and user-friendly documentation that helps developers, users, and stakeholders understand and use our software products effectively.

• Job type: Full-time
• Experience level: Senior
• Role: Senior Technical Writer

How will you make an impact?

• Create and maintain high-quality documentation including:
• Deployment guides
• User guides
• Developer and API guides
• Translate complex technical concepts into accessible content for both technical and non-technical audiences
• Collaborate with software engineers, product managers, and UX designers to understand product features and technical workflows
• Work with version control systems (such as Bitbucket and Git) to manage documentation alongside code
• Ensure documentation is consistent with brand voice, style guides, and standards
• Continuously improve documentation based on user feedback and product updates

Have you got what it takes?

Required

• Excellent English communication ability and clear concise writing skills
• Strong awareness of target audience: end users, administrators, field service engineers, installation engineers
• Experience of content management and single-sourcing
• Social skills: collecting input, working with on-site and remote with dev/QA teams, product owners and tech support
• Understanding of software terminology and an interest in software
• Affinity with UI/UX and ability to advise on UI messages, labels and other text
• A keen eye for detail and accuracy in using terminology

You will have an advantage if you also have:

• Experience with MadCap Flare, Source Control (Git, Bitbucket), Snagit or MadCap Capture, Adobe Acrobat Pro, Copilot
• Experience writing for SaaS and cloud platforms
• University or equivalent level, with a minimum of 4 years of work experience and a strong technical communication background

Recruitment process

After a first non-technical introduction, we’ll ask candidates to provide samples of their technical writing work, and to do an assessment. If both parties want to move forward, there’ll be a third and final interview where you’ll meet our senior leadership team, after which we discuss terms and contract. All interviews will be held in person in the Alkmaar office.

What’s in for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8165Reporting into: Director, Engineering, Compliance

Role Type: Individual Contributor

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.