Service Designer

Our client is seeking a Service Designer with a knack for user experience, interaction, and visual design. This role offers an exciting opportunity to lead various product initiatives within a pioneering digital organization for a globally recognized cruise brand.

This is a REMOTE opportunity.
Duration: Temp  
**Chat services experience is required.

As a Service Designer, you will join our client's Digital Product Design team, contributing to ongoing innovation and expansion across platforms, including native mobile applications, web, TV experiences, and more. You will collaborate closely with a talented team of designers, engineers, and product experts to address unique challenges within digital ecosystems.
 

Key Responsibilities:

• Shape seamless and exceptional end-to-end guest experiences across digital platforms, ensuring alignment with cruise offerings

• Collaborate closely with product and engineering teams to map user journeys, identify key touchpoints, and design innovative solutions that enhance guest engagement

• Lead the creation of service blueprints, identifying pain points, and ensuring consistency across both physical and digital experiences

• Design and implement chat and messaging applications into mobile native apps
   

Qualifications:

• MSc/BSc degree in Design, Human-Computer Interaction, or a related field is preferred

• Experience with modern product design and prototyping tools required: Figma, Framer, Adobe CC, or similar

• Proven experience in the digital space with a portfolio including real, shipped digital products that are well designed in form and function

• Ability to distill complex processes into simple, clear, user interactions

• Excellent written communication & documentation skills

• High organization and efficiency working with multiple projects to meet tight deadlines
   

The ideal candidate is a visionary designer with a passion for innovation and a data-driven mindset. If you are ambitiously curious, always learning, and drive towards constant, relentless improvement, we invite you to join our client's team in shaping the future of digital experiences in the travel & hospitality industry.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.