Service Desk Analyst
7 Minutes ago • 2 Years +
IT & Infrastructure
Job Description
This role involves answering moderately complex questions, providing support for hardware, software, client and COTS applications, and network/user administration. The analyst will escalate complex issues, utilize problem-solving skills to resolve incidents, and support daily client queries. Candidates need a High School Diploma or GED, potentially a technical certification, and at least 2 years of relevant experience, along with good communication and technical skills.
Good To Have:
- May require technical certification or Associate Degree
Must Have:
- Answer moderately complex questions, following guidelines and using judgment based on experience.
- Support hardware, software, client and COTS applications, network and user administration.
- Escalate complex problems to other resolver teams or vendors.
- Utilize problem solving and analytical skills to effectively resolve challenging incidents.
- Support ongoing day-to-day questions related to client incidents, requests and queries.
- High School Diploma or GED required.
- Minimum of 2 years of relative experience.
- Good communication and technical skills.
What success looks like in this role:
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Minimum of 2 years of relative experience
- Good communication and technical skills
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