English-Speaking Customer Service Representative Part-Time - Night Shift

What success looks like in this role:\n\nOur Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.\n\nBe inspired, encouraged and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day -to -day tasks:\n\n* Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills\n* Providing guidance to the client through the necessary steps to restore functionality\n* Being responsible to either solve the issue or assign up to Level 2 support\n* Coordinating Service Requests by follow up with the cross functional teams\n* Team up with your colleagues to collaborate on problem solving and identify major service solutions\n* Actively use the knowledge base to resolve problems and raise potential knowledge gaps\n* Coordinating and follow up Service Requests\n\n## You will be successful in this role if you have:\n\n* Fluent English language skills\n* Experience in telephone technical support or any customer service related field is an advantage\n* Considerable familiarity with MS Office Suite particularly and the Windows environment in general\n* Attention to details and analytical mind-set\n* Ability to work on multiple and/or similar activities simultaneously\n* Outstanding team player attitude\n\n## You will be successful in this role if you have:\n\nUnisys Customer Service Team is for you, if you would like to:\n\n* experience real customer and employee diversity\n* be a trusted team member and have a supportive supervisor\n* work in an ethical company culture where you can be yourself\n* be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path\n* have unlimited access to our online training tool to improve your soft skills and technical capabilities\n\n## What do we offer?\n\n* Hybrid working is supported\n* Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours\n* Fixed extra language allowance\n* Additional shift bonuses\n* Private Health Insurance - Premium Package provided for all Unisys associates after 1-year tenure\n* Home office allowance\n* Last and foremost, a great team, also a lot of learning and training opportunities