Customer Care Advisor Mediterranean Market
Job Description
- First experience in customer service, sales support, or a similar role.
- Proficiency in French and/or Dutch.
- Handle incoming customer inquiries across multiple channels (phone, email, chat).
- Ensure timely and accurate responses to customer requests and complaints.
- Register and maintain customer data and documentation in relevant systems.
- Act as the main point of contact for a defined portfolio of customers.
- Share customer insights and opportunities with sales colleagues.
- Guide and advise customers in using the TVH eCommerce platform.
- Required languages: Greek or Hebrew, and English.
- Strong communication skills and a customer-focused mindset.
- Organized, detail-oriented, and able to manage multiple priorities.
- Eager to learn and develop product and process knowledge.
- Team player with a proactive and flexible attitude.
- Attractive salary package with extra-legal benefits (meal vouchers, insurance).
- Flexible working hours and a healthy work-life balance.
- Possibility of partial home working.
- 20 vacation days + additional leave (ADV days).
- Access to TVH Park with green spaces, sports facilities, and healthy meals.
- Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.
- Warm, open, and people-centered company culture built on respect, honesty, and initiatives.
Inspire. Support. Grow.
At TVH, we put our customers at the center of everything we do. As a Customer Support Advisor, you will be the first line of support for customer questions and requests. With speed, quality, and a customer-centric approach, you ensure excellent service that strengthens customer satisfaction, loyalty, and long-term relationships.
Your role & responsibilities
- Customer requests & follow-up
Handle incoming customer inquiries across multiple channels (phone, email, chat), including straightforward complaints or requests, ensuring timely and accurate responses.
- Customer administration
Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
- Account ownership
Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
- Input for account planning
Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
- eCommerce support
Guide and advise customers in using the TVH eCommerce platform effectively and independently.
Profile – Who are you?
- First experience in customer service, sales support, or a similar role is a plus.
- Languages:
- Greek or Hebrew – required
- English – required
- French and/or Dutch – strong plus
- Strong communication skills and a customer-focused mindset.
- Organized, detail-oriented, and able to manage multiple priorities.
- Eager to learn and develop product and process knowledge.
- Team player with a proactive and flexible attitude.
What we offer
- An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.).
- Flexible working hours and a healthy work-life balance.
- The possibility of partial home working.
- 20 vacation days + additional leave (ADV days).
- Access to TVH Park with green spaces, sports facilities, and healthy meals.
- Continuous learning opportunities: internal and external training, LinkedIn Learning, coaching.
- A warm, open, and people-centered company culture built on respect, honesty, and initiatives.
About TVH
TVH is a global provider of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH means joining a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. We value innovation, collaboration, and continuous growth.
