Services Support Representative
11 Minutes ago • Upto 1 Years
Customer Service
Job Description
This role involves gaining familiarity with Global Field Operations concepts and performing routine duties such as receiving and responding to client requests, creating and tracking service tickets, booking appointments, coordinating parts, maintaining call center operations, and monitoring SLAs. The representative will also communicate with cross-functional teams to ensure a fluid process and assist with special projects. Success in this role requires a High School diploma or GED and generally less than 1 year of experience.
Must Have:
- Gains familiarity with Global Field Operations concepts, procedures and methodologies
- Receiving and responding to client and Field Engineering members requests
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
- Booking client appointments
- Access service arrangement
- Coordinating of essential parts
- Maintaining call center
- Monitoring service level agreements (SLAs)
- Communicating with cross-functional teams to ensure a fluid and cohesive process
- High School diploma or GED required
- Generally, less than 1 years’ experience in area of responsibility
What success looks like in this role:
- Gains familiarity with Global Field Operations concepts, procedures and methodologies.
- With guidance, performs routine Global Field Operations duties, including:
- Receiving and responding to client and Field Engineering members requests,
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
- Booking client appointments,
- Access service arrangement,
- Coordinating of essential parts,
- Maintaining call center, and
- Monitoring service level agreements (SLAs), and
- Communicating with cross-functional teams to ensure a fluid and cohesive process.
- Learns and complies with Global Field Operations practices and policies.
- Learns Global Field Operations enhances levels of client satisfaction.
- Assists with special projects as assigned.
You will be successful in this role if you have:
- High School diploma or GED required
- Generally, less than 1 years’ experience in area of responsibility
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