Customer Care Specialist
9 Minutes ago • All levels
Customer Service
Job Description
The Customer Care Specialist is responsible for handling customer inquiries and orders, including processing, monitoring, and collaborating with internal departments. The role involves direct client communication, providing substantive support, reporting, and building strong customer relationships.
Good To Have:
- Knowledge of O’Neil and eVault systems
- Communicative English language skills
Must Have:
- Handling customer orders (acceptance, registration, monitoring, cooperation with other departments)
- Direct contact with clients, answering inquiries, and providing substantive support
- Reporting for internal and external clients
- Building effective relationships with clients
- Diligence and meticulousness in tasks
- Customer service skills or willingness to develop
- Advanced knowledge of MS Office/Google tools, especially spreadsheets
- Communication skills
- Analytical thinking skills
- Ability to work in a team
- Proactive in seeking operational improvements
- Goal-oriented
- Ability to work under time pressure
Perks:
- Opportunity to participate in creating operating standards and optimizing customer service processes
- Employment contract
- Bonus system
- Hybrid work system
- Sports card
- Private medical care
- Life insurance
- English lessons
- Jubilee program
- Christmas vouchers
- Work in a friendly and dynamic team
The purpose of the position is to handle customer inquiries and orders.
Customer Care Specialist tasks include:
- customer order processing, including:
- acceptance and registration in the operating system
- monitoring implementation status
- cooperation with other departments of the company
- direct contact with clients – answering current inquiries and substantive support based on high service standards
- reporting for internal and external clients
- building effective relationships with clients
Join us if you:
- diligently and meticulously perform entrusted tasks and duties
- have customer service skills or want to develop in this direction
- have advanced knowledge of MS Office/Google tools, especially spreadsheet tools
- are communicative
- have analytical thinking skills
- like working in a team
- like to look for improvements in operations
- are goal-oriented
- can work under time pressure
- knowledge of the O’Neil and eVault system will be an additional asset
- communicative knowledge of English will be an additional asset
In return, we offer:
- the opportunity to actively participate in creating operating standards and optimizing customer service processes
- an employment contract
- a bonus system
- hybrid work system
- benefits: sports card, private medical care, life insurance, English lessons, jubilee program, Christmas vouchers
- work in a friendly and dynamic team
Set alerts for more jobs like Customer Care Specialist
Set alerts for new jobs by Iron Mountain
Set alerts for new Customer Service jobs in Poland
Set alerts for new jobs in Poland
Set alerts for Customer Service (Remote) jobs
