Specialist - Package Implementation

AMS Support on S4HANA Finance

• In the area of FI we are considering GL AR AP AA and Banking
• In the area of CO we are considering Cost Center Accounting Profit Center Accounting and Internal Orders
• Accounting General Ledger GL and Accounts Payable AP subledgers and reporting
• Treasury Management Bank account management payment medium creation electronic bank statement processing
• Asset Management Fixed assets accounting depreciation calculation asset retirement etc
• Standard AMS Job Description for FICO

Role

• Use of consulting skills business process knowledge
• SAP FICO application expertise and understand clients business environment mapped to SAP ERP
• Achieve client expected business results

Qualifications and Experience

• Graduate Engineer from reputed college
• At least 8 years of functional experience in Finance domain
• Hands on SAP FICO configuration experience with focus on FICO Controlling Cost Centre Accounting Profit Centre Accounting Product Costing Profitability Analysis Project System Results Analysis Unsettled Costs Month End Close Overhead assessment and settlement
• Experience of one full lifecycle SAP implementation experience would be desirable
• At least 6 years of Experience in supporting SAP ERP at large client engagement
• Experience and knowledge of key integration points between SAP modules
• Understand clients business environment mapped to SAP ERP
• Use of consulting skills business process knowledge

Job Duties Responsibilities

• Provide assistance to Customer in the ongoing application support of their SAP solution
• Support Globally without any region barrier on defect resolution Incident release management in a multi vendor and multi geography environment for ECC its satellite systems
• Should be ale to coordinate with offshore and Users for resolving the tickets and system issues
• Should be able to work on implementation projects based on new opportunities
• Understand the different Severities and Priorities based on the Level of issue
• Understand the different SLAs and coordinate with support team for expediting the resolution of tickets
• Ability to Coordinate with Business users and Support team
• Consultant will actively get involved and provide following services in scope of the engagement
• Incident Management Acceptance of Ticket from Users Analysis and resolution of Incidents according to defined solution scope and agreed SLAs
• Service Request Fulfilment Acceptance of Ticket from Users Implementation of Service Request Request for Continuous Operations according to defined solution scope
• Problem Management Perform Casual Analysis periodically and fix recurring issues Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
• Change Management Analysis of Incidents Requests involved for Change Carry out Scope definition commercial validation Creation of Change Requests and seek approval from Application owner Planning and deployment of Change Carry out Ticket based documentation
• Proactive Management Carry out of interfaces batch jobs monitoring activities Monitoring alerts categorization of alerts according to criticality Creation of Incident Tickets for identified issues and or critical alerts Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues
• Continuous Improvement Provide services which can help Customer to address efficiency challenges Help to prepare Customers existing landscape for further improvements Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations Help Design of Operations efficiency roadmap Implement and Realize improvements Identify use cases which can be automated to benefit for client and optimize operational cost
• Carry out Ticket based documentation
• Request involvement of SAP Product Support as necessary
• Act as a liaison and Coordinate with Technical and other team members for resolution of issues
• Proactively provide overall feedback to Production Support Manager
• Monitor KPIs report any issues and recommend solutions for improvement
• Groom Juniors in the team and make them ready for Support activities
• Achieve client expected business results

Other Attributes

• Ability to analyze problems and provide clear recommendations
• Able to collaborate with clients and have a strong desire to excel
• Excellent written and verbal communication skills
• Good interpersonal skills
• Must be a good team player able to work independently and can manage own workload with little to no supervision
• Able to Multi task and work under tight deadlines
• Ability to escalate the issues to the next level and keep the users updated about the progress of the issue