Product Manager

We're seeking a proactive, detail-oriented Product Manager to oversee the end-user support experience and ensure seamless product delivery execution. This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery. You'll act as both the connective tissue between our users and our product team and the final link between product planning and engineering execution. This is a fantastic opportunity for someone looking to grow quickly by driving impact across multiple touchpoints.

What You'll Own

• End-User Experience Product Support Stewardship
• Own the user experience across the Community Support channels internal website for our AI Digital Assistant Product
• Ensure all customer queries are addressed promptly, coordinating with support and other teams as needed
• Keep documentation web page content up to date, engaging and easy to navigate
• Monitor customer sentiment and feedback trends, synthesize this into actionable insights. Assist in creating and deploying user surveys
• Champion user needs by prioritizing their bugs and feature requests for the roadmap. Be the voice of the customer to help our team to design an experience that delights our users
• Own channel communications, post updates, maintain transparency and foster a strong sense of community and trust
• Collaborate on internal and customer-facing videos, demos or documentation

• Product Delivery Sprint Execution
• Translate epics and high-level PRDs into clearly scoped Jira tickets with well-defined acceptance criteria
• Ensure sprint tickets are delivery-ready and accurately reflect phased requirements
• Represent product in daily standups, clarify questions and resolve blockers with urgency
• Keep engineering aligned with evolving priorities and support sprint planning and retrospectives from the product side

What You'll Bring

• Ability to bring structure and clarity to ambiguous tasks or fuzzy requirements
• Analytical skills, ability to make data-driven decisions
• Excellent communication skills, both verbal and written, especially in user-facing and technical contexts
• Hands-on experience with Jira ticket creation, backlog hygiene and Slack channel-based support async coordination
• A bias for action, strong attention to detail and an eagerness to grow
• Comfort working in fast-paced, dynamic environments with evolving processes across time zones and with cross-functional teams
• A proactive mindset with a strong sense of ownership, a collaborative attitude and a consistent ability to energize teams with positivity and initiative

Strongly Preferred

• Experience in or exposure to Generative AI products or technologies, ideally via product operations or customer-facing work
• At a minimum, demonstrated comfort leveraging GenAI tools e.g. ChatGPT, Claude, GitHub Copilot to work more effectively, communicate clearly and stay productive
• Bonus Points For
• Exposure to Agile practices and collaboration tools like Confluence, Miro, Figma
• Experience in community management, customer success or product operations roles
• Comfort working across time zones and with cross-functional teams

Growth Path

As you build mastery in your core responsibilities, you'll have opportunities to

• Own internal partner relationships and integrations
• Lead end-to-end delivery of scoped initiatives with growing levels of complexity

Why Join Us

You'll be part of a collaborative, fast-moving team that values thoughtful execution, empathy for our users and constant iteration. This role is ideal for someone looking to deepen their product skills while owning meaningful outcomes from day one.