Specialist - Program & Project Management

We are seeking a highly motivated and detailoriented individual to join our team as an Intake Coordinator In this role you will work closely with the customer and the crossfunctional teams to enable and ensure successful planning execution and materializing the right engagements to start the Project Migrations The ideal candidate is a proactive customer trust builder and a commitment seeker with excellent communication organizational skills and a customercentric mindset

Responsibilities

• Collaborate with stakeholders including customers to define project objectives scope and solution deliverables
• Engage with customers to understand their requirements and expectations seeking commitments and managing their expectations throughout the Intake phase of project lifecycle
• Develop and maintain project plans including timelines and milestones ensuring alignment with customer needs
• Coordinate and track project activities during the Intake Phase ensuring they are completed on time and meet customer expectations
• Monitor project progress during Intake Phase and identify potential risks or issues Work with cross functional team to propose and implement solutions to mitigate them considering the impact on customer satisfaction
• Conduct regular project status meetings with customers and internal teams documenting decisions action items and followup tasks
• Communicate the right message to the customers ensuring alignment and managing expectations
• Assist in the identification and management of project dependencies and constraints taking into account customer priorities
• Demonstrate a logical understanding of project requirements and scope aspects ensuring that customer needs are accurately translated into solution deliverables
• Support the project team in gathering and analyzing project data producing reports and providing insights to customers
• Foster effective teamwork and collaboration among project team members from different departments including those interfacing directly with customers
• Assist in the continuous improvement of project management processes and best practices focusing on enhancing customer satisfaction
• Stay up to date with industry trends and project management methodologies with a focus on customercentric approaches

Qualifications Skills

• Bachelors degree in a related field eg Business Administration Engineering Computer Science or equivalent work experience
• Excellent written and verbal communication skills including the ability to convey complex information clearly and concisely to both internal and external stakeholders
• Customerfacing skills with the ability to engage with customers understand their needs and seek commitments
• Logical understanding of project requirements and scope with the ability to translate them into solution deliverables working with cross functional team
• Ability to work well both independently and as part of a team in a fastpaced and dynamic environment
• Strong interpersonal skills with the ability to build relationships and influence others in a positive manner