Sr Scrum Master

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Sr Scrum Master is responsible for coaching and building the agile mindset in team members and across roles. You are a master in communication, possess a thorough knowledge of all agile roles and responsibilities and have a flair for working with people and data.

The Scrum Master will coach related roles such as Product Owners, Product Managers and Business Line Management. You will communicate with cross-functional teams for all needs of the team and the project and will participate in all activities of the team and provide valuable coaching where necessary.

Some of What You'll Do

Scope of the Role:

• Direct Reports: ​This is an individual contributor role with no direct reports​

Key Responsibilities

• Promote understanding of Syniverse's SDLC process and standards.
• Work closely with other functional areas to ensure that project schedules are met with a high level of quality.
• Partner with the product and management teams with the best interest of the team and customers
• Maintain and advance expertise by keeping abreast of latest developments and practices to help Syniverse journey.
• Enable, generate, manage and present team and project/release metric reports and assessments.
• Adhere to the defined processes to help identify opportunities for improvement, within and across teams.
• Identify and reach out to relevant teams for resolution of impediments. Escalate repeating impediments and engage with stakeholders for holistic solutions.
• Possess good knowledge on existing processes and propose changes for improvement. Possess good Product functional knowledge at a high level.
• Understand, analyze, and present metrics to the team helping identify areas of improvement.
• Utilize Jira & Confluence to manage program & team backlogs.

Experience, Education, and Certifications:

• Desired knowledge of Power BI as well as DevOps tools such as GitHub, Maven, Jenkins, Ansible, etc.
• Bachelor’s degree in Computer Science, IT, Engineering or related subject preferred.
• Desired experience with Jira and other tools enabling sound agile practices.
• 3+ years of relevant professional experience in the areas of playing a scrum master role with experience in working with roles beyond team members.
• Experience in Agile Project Management is desired.

Additional Requirements:

• Strong communication skills and hands-on experience in working across teams, aligning sprint plans and resolution of impediments.
• Openness to give and received feedback with the objective of continuous improvement
• Experience with software engineering and telecommunications is a plus
• Analytical mindset with keep eye for process gaps and the thrive to corrected them.
• Exposure to being part of teams working with cutting edge technologies in a cloud-based environment.
• Strong Knowledge/Hands on experience being a mentor, coach and a servant leader for teams working in complex environments with dependencies across multiple teams.