Staff Enablement Program Manager

Mission:

The Databricks Customer Enablement Team is on a mission to upskill data and AI professionals in our customer organizations to accelerate customer impact and innovation through the use of Databricks.

Reporting to the AMER Customer and User Enablement Leader, we are looking for a US-based Customer Enablement Architect to work with cross-functional teams, including Sales, Field Engineering, Professional Services and Scaled User Enablement to position the value of Databricks training, develop custom enterprise learning plans and drive talent transformation with strategic accounts. You will also be a key influencer in how we continue to innovate and drive scale with this motion for the long-tail of customer accounts.

You will be accountable for increasing the number of accounts in your portfolio that have trained users and will be responsible for achieving that goal through the landing of learning plans with a blend of free and paid training offerings.

This role will have a significant impact on one of the largest sets of customers for Databricks, and is a tremendous opportunity for a self-motivated entrepreneur with a technical and services background and thrives in a fast-paced, dynamic work environment.

The impact you will have:

• Increase the number of customer accounts with Databricks trained users by partnering with Sales, Field Engineering, Professional Services and Scaled User Enablement
• Drive activation of training by positioning the value of Databricks training and getting buy-in on custom learning plans with free and paid learning offerings
• Create enterprise data + AI transformation for customers by developing talent thought leadership for your segment
• Work with the Global Training Operations and Delivery Teams to ensure a seamless execution of training plans
• Provide recommendations and updates to senior leadership and executives both internally and externally on learning strategies that drive business impact
• Serve as voice of the customer to drive change and improvements across the customer learning experience, from Curriculum, to Marketing, to Training Delivery, to Operations and on
• Deliver regular updates internal leadership on progress towards accounts with trained users, training bookings and training revenue

What we look for:

• 1+ years of experience in the field of Big Data, AI or Data Science
• 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry)
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to trainer users, training revenue and credential goals
• Tech bar: Technical enough to understand Databricks training curriculum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training
• Strong with managing ambiguity in an evolving and fast paced environment
• Strong stakeholder management, executive presence and interpersonal skills
• Translate customer outcomes to learning plans and enablement recommendations
• Ideal, not required: Has Spanish fluency in speaking and writing on a professional level