Supervisor, Imaging Operations (2nd Shift)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Are you ready to help us move mountains?

At Iron Mountain, our Imaging Production Supervisors are responsible for the day-to-day projects within the Imaging Center. Resolve issues, adhere to department standards, monitor timelines and results, coaches and trains direct reports.

WHAT WE OFFER:

• Compensation: $62k / annually + benefits
• 2nd Shift (M - F): 2:30pm - 11pm (approximately)

Key Responsibilities:

• Provide daily direction to employees in order to accomplish multiple projects.
• Ability to assist in the invoicing process.
• Time keeping of direct reports, as well as, attendance tracking and accountability.
• Manage project timelines including scoping incoming work, creating job instructions, training team members, managing quality and outcome of Customers orders, which includes extensive reconciliation.
• Lead, mentor, cross train and provide accountable standards and measures to the department employees. This will include coaching through HR workflows and monitoring several production systems for your department.
• Staffing and planning for team.
• Research and resolve customer issues, modify work procedures as needed to meet customer demand.
• Review production reporting daily, weekly, monthly and support Operations Manager with data analysis.

Functional Knowledge, Skills, and Competencies:

Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge. This position requires strong computer skills with both Windows and Mac.

This is 100% onsite and may require longer days or weekends – depending on production needs and timelines.

Business Expertise:

Basic understanding of project lifecycles.

Leadership:

Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel. Supervisory experience leading and directing teams of 15 - 30 members, in an Imaging / Scanning / Digitizing environment.

Interpersonal Skills:

This position is required to be an onsite position to work alongside your production team members.It may require some additional time in your day in order to meet/resolve internal/external goals/timelines. The position also requires good communication skills to communicate effectively with internal teams/staff, as well as, external parties. There will be interaction with multiple areas of Iron Mountain with greater focus on local market communication. External communication may consist of infrequent Customer visits, written and verbal communication.

Education:

Preferred Education/Preferred Experience: 2 years college/2 – 4 Years

Physical Requirements (lifting/standing/sitting):

• Due to the nature of the program, the Imaging Operations Supervisor will also need to be able to move pallets, boxes, carts, and stand for long periods of time to support the operations or work alongside team members.
• Able to reach above head, lift and move files as required.
• Lifting, moving, pushing and pulling equipment, cases, metal containers, or boxes in excess of: 10-50 lbs. Frequently