Support AAI - (Mobile SDK)

We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer, you will have the opportunity to build things that truly matter and to work with a thriving global team.

Minimum qualifications:

• Bachelor's in Computer Science or related technical field/equivalent practical experience
• Solid experience with Swift (iOS) and/or Java/Kotlin (Android)
• Strong understanding of the mobile app lifecycle and performance debugging
• Familiarity with hybrid mobile frameworks such as React Native, Cordova, or Flutter
• Knowledge of API ecosystems, including hands-on experience with Postman, API specs, and payload validation
• Experience with Datadog, native logging tools, and debugging across distributed systems
• Guide and support customers in integrating DevRev’s SDKs into their iOS and Android applications
• Troubleshoot and resolve complex mobile SDK issues across native and hybrid platforms (Android, iOS, React Native, Cordova, Flutter)
• Investigate and debug problems using logs, analytics, and debugging or monitoring tools like Datadog
• Collaborate with engineering and product teams to escalate, document, and resolve product-level bugs
• Use tools like Postman to validate APIs, inspect payloads, and assist with SDK–backend interactions
• Create and maintain support documentation, FAQs, and integration guides
• Proactively monitor system health and provide feedback for SDK improvements

Preferred qualifications:

• Bachelor's degree in Computer Science or related field/equivalent practical experience
• 3+ years industry experience in supporting iOS and Android mobile apps released to App Store
• Experience with supporting both native and hybrid iOS and Android apps
• Work experience with global, cross-functional teams
• Theoretical knowledge and practical experience of agile development processes
• Knowledge of Typescript, Python, SQL, GoLang for debugging, investigation, and lightweight patching

Nice-to-Have

• Prior experience supporting or working on Agentic AI systems, LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.