Support AAI - Incident

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps. Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification

Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action

Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers

Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

We are looking for ambitious and authentic Support Engineers who are excited to bring fresh ideas from all areas to their work, including artificial intelligence, natural language processing, UI design, mobile, information retrieval, distributed computing, large-scale system design, networking and data storage, security, and more. As a Support Engineer at DevRev, you will have the opportunity to build things that truly matter and to work with a thriving global team.

Minimum qualifications:

• Bachelor's in Computer Science or related technical field/equivalent practical experience
• Solid experience with Swift (iOS) and/or Java/Kotlin (Android)
• Strong understanding of the mobile app lifecycle and performance debugging
• Familiarity with hybrid mobile frameworks such as React Native, Cordova, or Flutter
• Knowledge of API ecosystems, including hands-on experience with Postman, API specs, and payload validation
• Experience with Datadog, native logging tools, and debugging across distributed systems
• Guide and support customers in integrating DevRev’s SDKs into their iOS and Android applications
• Troubleshoot and resolve complex mobile SDK issues across native and hybrid platforms (Android, iOS, React Native, Cordova, Flutter)
• Investigate and debug problems using logs, analytics, and debugging or monitoring tools like Datadog
• Collaborate with engineering and product teams to escalate, document, and resolve product-level bugs
• Use tools like Postman to validate APIs, inspect payloads, and assist with SDK–backend interactions
• Create and maintain support documentation, FAQs, and integration guides
• Proactively monitor system health and provide feedback for SDK improvements

Preferred qualifications:

• Bachelor's degree in Computer Science or related field/equivalent practical experience
• 3+ years industry experience in supporting iOS and Android mobile apps released to App Store
• Experience with supporting both native and hybrid iOS and Android apps
• Work experience with global, cross-functional teams
• Theoretical knowledge and practical experience of agile development processes
• Knowledge of Typescript, Python, SQL, GoLang for debugging, investigation, and lightweight patching

Nice-to-Have

• Prior experience supporting or working on Agentic AI systems, LLMs, or AI copilots.
• Familiarity with CI/CD workflows and build tools.
• Exposure to customer support systems and experience collaborating with support/customer success teams.
• Ability to generate actionable insights from logs and telemetry data.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.