Support and Maintenance Technician (Vitória/ES)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

This department is dedicated to providing robust and reliable communication technology, ensuring continuous and secure connection between resources through high-performance networks and devices. The focus is on the essential characteristics of a mission-critical network: power, resilience, and specially designed devices. These attributes ensure effective communication, allowing customers to support their communities and operations with total confidence.

Job Description

• Maintenance and Installation: Execute preventive and corrective maintenance, and conduct installations and replacements of components and equipment.
• Monitoring and Remote Support - NOC: Perform monitoring, incident ticket handling, diagnosis, and resolution of failures in video system devices – level 1.
• Customer Support and Operation: Understand the needs of Customer Service Management (CSM) and offer proactive support in operations to ensure customer satisfaction.
• Call and Ticket Management: Be responsible for opening, processing, and controlling the flow of support requests and tickets.
• Report Preparation: Prepare corrective and preventive maintenance reports, system reports, and operational procedures.

Basic Requirements

Mandatory Requirements:

• Education: Technical degree in Telecommunications, Electrical, Electronics, or Networks.
• CFT
• NR10 and NR35
• Valid Driver's License: Category B.
• Availability for Travel: 25% to 50% of the period (based in Vitória/ES).
• Experience in Video Infrastructure, Electrical, Towers, and Structured Cabling.
• Experience with CCTV, Alarm Center, Monitoring System, and Access Control.
• Experience with fiber optics.
• Experience in NOC and monitoring systems.
• Knowledge in IP Networks, Network Design, and Troubleshooting: Ethernet, TCP/IP, L2/L3, MPLS.
• Proficiency in Office Suite and/or Google Workspace.

Desirable Requirements:

• Knowledge of Motorola Solutions Products (Compass, Vigilant, Avigilon, Pelco and/or Indigo).
• Knowledge of Zabbix.
• Basic understanding of Cloud: Azure Certification or equivalent.
• Basic understanding of Operating Systems Configuration: Unix, Linux, and Windows Server.
• Basic understanding of Server Installation and Maintenance.
• Basic understanding of APCO 25 and Dimetra.
• English: Basic conversation and writing.
• ITIL Certification.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

About Us

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.