Support Engineer 1

Job Title: Support Engineer I (TMS Operate)

Overview

Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Support Engineer I to join its TMS Operate Team.

Blue Yonder’s TMS Operate Team (Support Services)

• Responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes
• The team currently comprises of 70+ global associates across US, India (COE) and is composed of Technical Architects and Solution Experts

Support Engineer's Scope of Work

• Understand the technical end-to-end architecture of a customer´s Blue Yonder TMS solution through early engagement and knowledge transition from the implementation teams
• Lead technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshooting

What you'll do - Responsibilities

• Act as the initial point of contact for all Blue Yonder TMS Solutions related cases from customers or other internal stakeholders
• Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components
• Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability
• Identify areas of improvement and scope of automation on routine tasks or activities
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities
• Document resolution steps on Knowledge Articles to promote case deflection
• Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development
• Continuous learning on latest Blue Yonder TMS Solutions

What are we looking for - Qualifications

Technical Experience

• Must have a proven background in Technical Support and/or Product Development of enterprise scale web applications
• Minimum 1 year experience supporting Cloud-based applications (Azure preferred), Log analysis and Application Monitoring tools (i.e. AppDynamics, Splunk)
• Minimum 1 year experience in debugging/analyzing code in any of these programming languages (Java/.Net/C++, python, shell scripting, PowerShell)
• Minimum 1 year experience working with Web Servers (Weblogic / TomCat preferred)
• Demonstrated experience importing and exporting data, building and executing simple / complex queries with Oracle SQL and MS SQL
• Experience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrations is strongly preferred

Education:

• Bachelor’s Degree in Engineering
• Master’s Degree in Computer Science or other equivalent technical field highly preferred

Soft Skills

• Must have excellent written and verbal communication and interpersonal skills to interact with a wide variety of internal personnel and external stakeholders, with emphasis on follow-through and reporting
• Continuous improvement mindset and lateral thinking
• Self-motivated and a quick learner - New technologies, platforms, integrations
• Ability to work calmly under pressure and meet deadlines
• Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
• Able to take on-call escalations

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Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.