Support Engineer 1 - Batch Monitoring

11 Minutes ago • 2-4 Years • Software Development & Engineering

Job Summary

Job Description

The role of Support Engineer 1 - Batch Monitoring involves taking ownership of customer issues, diagnosing, troubleshooting, and resolving system issues. Responsibilities include incident and problem management, change management, and service requests within service level agreements (SLAs). The engineer will also be responsible for pre-production environment maintenance, patch deployments and testing, purge activities, and providing technical assistance. Additionally, the role requires producing reports, communicating with customers on issue resolution, and working in shifts. The candidate should have good knowledge of PL/SQL, Windows, Oracle, Unix, and shell scripting, with 2-4 years of experience in similar support operations and a good understanding of support processes.
Must have:
  • PL/SQL, Windows, Oracle, Unix, shell scripting knowledge
  • 2-4 years of relevant experience
  • Willingness to work in 24*7 support
  • Good understanding of support processes
  • Good communication and interpersonal skills
  • L2 Application Support
  • Batch Monitoring
Good to have:
  • Proactively suggesting improvements
  • Maintenance of Pre-production environment
  • Patch Deployments and testing
  • Work on system improvements

Job Details

Scope:

  • Batch Monitoring
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Incident and problem management, change management, along with service requests within the SLA
  • Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
  • Maintenance of Pre-production environment
  • Patch Deployments, testing of patches in pre-production environments
  • Purge activities, other regular maintenance activities
  • Provide assistance with technical issues
  • Produce reports for internal purpose and as per customer requirements
  • Communicate with customers on resolution of various issues
  • Work in shifts


What are we looking for:

  • Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.
  • 2-4 years of relevant experience
  • Willing to work in 24*7 support operations
  • Good understanding of support processes (Incident, change, problem).
  • Good communication and interpersonal skills


What you’ll do:

  • L2 Application Support
  • Work on system improvements

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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About The Company

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

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