Specialist Support Engineer

Department Overview

This department is dedicated to providing robust and reliable communication technology, ensuring that the connection between resources is continuous and secure, through high-performance networks and devices.

The focus is on the essential characteristics of a mission-critical network: power, resilience, and specially designed devices. These attributes ensure that communication is effective, allowing customers to support their communities and operations with total confidence.

Motorola Solutions is always ready to meet the demand for complementary radio network coverage or capacity. Radio site systems are quickly deployable and are available as part of managed services and support packages, offering the flexibility and support needed for any operational scenario.

Job Description

• Maintenance and Installation: Perform preventive and corrective maintenance, and conduct installations and replacements of components and equipment, in addition to opening and escalating level 3 support;
• System Update: Apply system updates;
• System Management: Monitor operations, evaluate needs, and conduct necessary changes;
• Customer Support and Operation: Understand Customer Service Management (CSM) needs and offer proactive support in operations to ensure customer satisfaction;
• Report Preparation: Prepare performance reports, work plans and maintenance plans, system reports, and operational procedures;
• Field Team Support: Understand the needs of the field team and offer support for problem resolution, installations, and/or system changes;
• Meetings and Presentations: Participate in and support client meetings, preparation of presentations;

Basic Requirements

• Based in Brasília/ DF;
• Degree in Network Engineering, Telecommunications, or related fields (CREA mandatory);
• Experience in:
• IP Addressing (IPv4 and IPv6): Master IP addressing concepts, IP classes, subnetting, and the transition and coexistence between IPv4 and IPv6.
• Equipment Configuration and Management:
• Routing and Switching: Ability to configure and troubleshoot routers and switches, including routing protocols (OSPF, EIGRP, BGP), VLANs, VTP, STP.
• Wireless Networks: Configuration and optimization of Wi-Fi networks, access point management, wireless security (WPA2/3, RADIUS).
• WAN Networks: Knowledge of long-distance technologies, such as MPLS, VPNs (Virtual Private Networks) and connectivity with service providers.
• Network Security:
• Firewalls and IDS/IPS: Knowledge and ability to configure firewalls (stateful, proxy, next-generation), intrusion detection and prevention systems (IDS/IPS).
• VPNs: Implementation and management of VPNs for secure remote access and site-to-site connectivity.
• End-to-End Security: Understand concepts of encryption, authentication, access control and information security policies.
• Vulnerability Analysis: Knowledge of tools and techniques to identify and mitigate vulnerabilities in networks.
• Virtualization
• Network Virtualization: Understand technologies such as SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).
• Knowledge in Palo Alto Firewall and Extreme switches;
• English: advanced to proficient (mandatory);
• Knowledge in APCO 25 and Dimetra will be a differential;
• Availability for 25% travel (based in Brasília/DF).