Support Engineer 1 - Batch Monitoring (SCPO)

Scope:

• Batch Monitoring
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Incident and problem management, change management, along with service requests within the SLA
• Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
• Maintenance of Pre-production environment
• Patch Deployments, testing of patches in pre-production environments
• Purge activities, other regular maintenance activities
• Provide assistance with technical issues
• Produce reports for internal purpose and as per customer requirements
• Communicate with customers on resolution of various issues
• Work in shifts

What are we looking for:

• Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.
• 2-4 years of relevant experience
• Willing to work in 24*7 support operations
• Good understanding of support processes (Incident, change, problem).
• Good communication and interpersonal skills

What you’ll do:

• L2 Application Support
• Work on system improvements

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc.

15059 N Scottsdale Rd, Ste 400

Scottsdale, AZ 85254